Ask Community about Direct Express

I NEED AN ACTUAL FAX NUMBER THAT WILL NOT DROP THE CALL EIGHT ATTEMPTS!!!!!!!!! Contact number 972-639-****

Hello this is Judy King I just called and had my direct Express debit card unblocked it was blocked due to me forgetting my four digit PIN the guy at the agency who unblock my card his name was S Steph and he told me to get hold of you guys at customer service and you would help me straighten out my PIN number for my card so my question is how do we proceed to setting a new PIN number for my direct Express debit card

Please do not provide that information here. That is how they steal your identity. Please try to delete this message if you can. For card replacements you need to contact the customer service.

My Direct Express card is NOT working when I go to order food of good to a local store it won't work to pay for a cab I've been calling the Customer Service number and can not talk to a live person This needs to be fixed now

I used my card too many times and now it's blocked. I need to pay my bills How do I get it unlocked. Do I need to call t company

call this number if your card start with 533 call Comerica Back complaint 1-31*-***-**** that 1-88*-***-**** you will never get your car or a answer.

I DISLIKE Direct Express & their ($π¥)Terrible customer service. I've had nothing but horrible horrible service since day one. They can't get anything straight when you call to report discrepancies & want to be reimbursed. They take your statement, send the paperwork to fill out & of course, WHAT you told them is NO WHERE NEAR what you stated! Dates, amount, ALL INFO given completely wrong! When you write the CORRECT INFO, explain that the agent wasn't paying attention to the conversation, had everything wrong on the paperwork sent to you & even though I corrected EVERYTHING (IDENTITY OF PERSON ALL AMOUNTS & DATES, WHAT THE ISSUE IS) they still sent me a notice DECLINING MY REIMBURSEMENT OF FUNDS ILLEGALLY WITHDRAWN FROM MY ACCOUNT! THEY SUCK & SO DOES THEIR FRAUD DEPT!

I need the fax number so I can send my information to your so I can get my new card cause I stop my card so I need the fax number

call Comerica Bank thats the name on your card !-313-222-**** they handle Directexpress card call them ,keep calling,here another number 1-8666-6**-**11 because that 1-88*-***-**** they keep you on hold for ever nothing ever get done,try to reorder another card try and cancel that on but call them asap!!!!!!!!

No you don't. This *** company is just going to steal your money anyway. I played along with the whole dispute thing after loosing $350 only to learn that to DE that "investigation" was a is synonymous to swindle. Go open a real account at a bank. Not only do they answer their phones, they protect your money, unlike Direct Express. The US Treasury is fully aware of Direct Express criminal behavior perpetrated against the people who are least able to defend themselves. Shameful.

My ss# isn't working either why would this be happening could you please help me with this cause I can't do anything

If you talking about your DirectExpress call this number see if they can help you Comerica Bank thats the name on your card we called for my brother 1-31*-***-****/ or 1-86*-***-**** keep trying

Good luck getting any kind of help from Direct Express customer service. It's my opinion that the company behind Direct Express is a sham. Last Oct (2020) my Direct Express account was debited for the purchase of what was described as a "Subscription" being sold on eBay. I called to dispute the charge. Filled out all the paperwork and in the end I received a letter stating a investigation was conducted and no error was found. As directed by their website, I requested copies of everything used to make that determination. That was 3 months ago. STILL WAITING. HERE'S THEIR EMAIL ADDRESS support@***.usdirectexpress.com GOOD LUCK

I can't get through because my phone is being hung up by someone on the other end...I'm trying to report my card stolen!

I had more than $2k stolen from my accouny. It took me 11/2 hours on phone to reach the right person. Second time around it took me 45 minutes. I had not received the forms I needed to report the loss. So, upon the recommendations of Customer Service, I was advised to prepare a letter and provide the info. I was given an invalid fax number. I tried faxing the info from home. It didn't work. I took the document to our UPS store for faxing. They could not fax it either. After all that time, I was given an invalid fax number. There is a time limit on applying for provisional credit. I have about 4 more days, faxing is out of the question. I did mail them a copy. By the time it reaches their mail room and gets distributed to the right person, I will have exceeded the time limit for provisional credit. Now I am on the phone again for about 20 minutes and I don't see an end to this nightmare. They will not wive the time limit. How convenient. The government should switch to another bank. I intend to write them as soon as I hang up the phne if I do not receive a good reply. This is inefficiency to the highest degree. I also notice that answers to questions about FAX are 0 (zero)