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#20567

How can i fax a copie of my id.

for my block emv card

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by #1959906

I NEED AN ACTUAL FAX NUMBER THAT WILL NOT DROP THE CALL EIGHT ATTEMPTS!!!!!!!!! Contact number 972-639-****

by #2158945

Hello this is Judy King I just called and had my direct Express debit card unblocked it was blocked due to me forgetting my four digit PIN the guy at the agency who unblock my card his name was S Steph and he told me to get hold of you guys at customer service and you would help me straighten out my PIN number for my card so my question is how do we proceed to setting a new PIN number for my direct Express debit card

by #1727766

Direct Express website doesn't provide any fax number. You can call Direct Express customer service at 888-741-1115 or send a mail at

Direct Express, Payment Processing Services.

P.O. Box 245998 San Antonio, TX 78224-5998

by #1884084


Hi thia virginia englehart my case number is ooooo8275-**** my securty number is ***-**-**** birthdate may 17 1970 my expressed card is working and my account is locked can you please send me another card please i need to pay bills

by #1958207

Please do not provide that information here. That is how they steal your identity. Please try to delete this message if you can. For card replacements you need to contact the customer service.

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Question:
#164829

My card not working for online purchases.

Iam trying to pay my bills online and purchase things for my son its still not working so what should I do

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by #2283722

My Direct Express card is NOT working when I go to order food of good to a local store it won't work to pay for a cab I've been calling the Customer Service number and can not talk to a live person This needs to be fixed now

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Question:
#108877

How can I unblock my debit card.

I am able to use my debit card for some reason purchase two games online I made one time machine withdrawal I've tried to pay my bills I got $830 on there I'm the only one using my car I don't know why it's blocked so can you guys please help me

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Answer:
by #2127699

I used my card too many times and now it's blocked. I need to pay my bills How do I get it unlocked. Do I need to call t company

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Question:
#67727

What is direct express fax number.

I faxed paperwork over to a number that was provided to me and wanna know if it’s the right one

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Answer:
by #2010639


To find out if Direct Express received your documents, please contact their customer care team by phone at 1-86*-606-3311.
Support should be provided 24/7.

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Question:
#67263

how can I get assistance to get my December 3 2020 payment.

I reported my card lost or stole November 27 2020 never got replacement card delivered expected 10 days I somehow twice to another address I did necessary steps instead of rerouting I was told the card was sent back I faxed over and over information id post office address card two transactions s was made on the lost card social security investigation the money was not sent to them it went to ther Bank no answer to all I did to get my payments I even wrote a complaint over what else to do im on a fixed income January's payment came on a card I finally got without the lost payment seem like nothing im burnt out dealing I now have my own bank a letter came about the wrong transaction on the lost card was blamed on me on the lost card socilal security I want my money all I get is rudeness from direct express this is not right what to do

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Answer:
by #2008240

According to the Direct Express help section, if you have any questions about your card, you should contact the Direct Express customer care team. You may reach out to them:
  • by mail to
  • P.O. Box 245998 San Antonio, TX 78224-5998.

Support is provided 24 hours a day, 7 days a week.

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Question:
#67069

Where is my card at.

It has been past 10 days and that's what they told me to be and it's been past 10 days for my card I need to know where my card is at please and thank you

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Answer:
by #2005540


According to the Direct Express help section, if you have waited for more than 10 business and your card has still not arrived, you may contact the Direct Express customer care team by phone at 1-88*-741-1115 (toll-free number within the United States).
Support should be available 24/7.

by #2010518

call this number if your card start with 533 call Comerica Back complaint 1-31*-***-**** that 1-88*-***-**** you will never get your car or a answer.

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Question:
#67065

How long does it take for refund to show back up on my direct express card.

I am expecting refund from Otter box from 4/12/2021 and it has not appeared on my card yet.

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Answer:
by #2005542


According to the Direct Express faq section, once the refund process begins, it may take up to 30 days for the refund to be credited back to your card account.
To get more information about your Direct Express card, please contact the Direct Express customer care team by phone at 1-88*-741-1115 (toll-free number within the United States).

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Question:
#67000

Where to fax a dispute form back to you what is the number.

What is your fax number to send dispute forms

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Answer:
by #2005543


According to the Direct Express help section, the only way to dispute a charge on your card is to call the Direct Express customer service at 1-88*-741-1115. Customer Service is available 24 hours a day, 7 days a week.
According to the reviews posted at directexpresshelp.com/direct-express-dispute-resolution-department/, you may try to fax a dispute form at 877-507-0012.

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Question:

So is there a fax machine?I called several times which means I have lost hours out of my life because you’re on hold FOREVER when I finally got through the first time they give me the fax number it did not go through it just rang and rang and rang form my own personal fax machine so I called back again the guy said when I finally got through that’s the correct number maybe your fax machine is bunk ( that’s not what he said exactly ) and try another place like a establish place like OfficeMax or Staples or something like that so I did. I go to Staples I have them send the fax and yet again no answer so I called in today and the lady on the phone told me I have to dial nine before I send the fax so I did it again and with no luck!

I do not want to call again and be on hold forever if somebody could just give me a answer yes or no is there really a fax machine and if there is a fax machine can somebody at the fax machine tell me this fax machine is actually really there and it actually works?

I am so very frustrated!! This customer is ready to take all her business some where els which probably no chip off DirectExpress Business but still ready to take my money somewhere else,

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Answer:
by #2020322

I need the fax number so I can send my information to your so I can get my new card cause I stop my card so I need the fax number

by #2005544


Unfortunately, Direct Express does not provide any fax number on the company website. However, one of the Direct Express customers posted a fax number in his review at directexpresshelp.com/direct-express-dispute-resolution-department/. You may try to send your files at 877-507-0012.

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Question:
#66826

How do I see my card was activated.

My direct express card hasn't arrived yet and I was wondering if someone else could of gotten it out of the mailbox and activate it and pulled all my money off of it also my stimulus payment hasn't arrived yet

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Answer:
by #2010520

call Comerica Bank thats the name on your card !-313-222-**** they handle Directexpress card call them ,keep calling,here another number 1-8666-6**-**11 because that 1-88*-***-**** they keep you on hold for ever nothing ever get done,try to reorder another card try and cancel that on but call them asap!!!!!!!!

by #2003481

According to the Direct Express help section, to activate a card you should follow these steps:
  • call the Direct Express customer service department at 1-88*-741-1115;
  • enter the card number printed on the front of your card;
  • enter your date of birth;
  • enter the last four digits of your Social Security number.

Unfortunately, Direct Express does not provide any information about how you can see if the card has already been activated on the company website. Please contact the Direct Express customer care team for assistance.

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