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After having my card declined while trying to pay bills I decided to check my balance and it said $0. Knowing this wasn't correct I called immediately and found out 3 transactions have been made in California and I live in South Carolina.

I had my card in my hand and I know no one in California so I called the stores where the transactions were reported and the management found my transactions and one had just happened that day. I Immediately called Direct Express back and was told I had to wait 5 days for pending transactions. After 5 days I called again and was told they had ruled in my favor & my new card would be mailed that day with the exact amount quoted and also did I want you to pay $13 to have it expedited in two days and I agreed to do that. I received my card the 16th with a balance of negative $13.

Once again I called to find out my complsint hadn't even been filed yet and there was no way that a representative would have told me how much and when my money would be available as it takes 45 - 90 days for fraudulent transaction to be cleared. I have had no correspondence in the mail yet but I was also told I would be receiving paperwork for my records and that it wouldn't be a questionnaire because I did it over the phone. Basically everything Direct express has told me has been a lie. I Understand mistakes can be made but the line of communication in that company is truly messed up!

So now I'm in the process trying to figure out how to keep utilities, food etc until they can get their act together. It took me approximately 10 minutes to call these 2 companies where my money was spent which wire Home Depot and Office Depot and prepaid debit cards were purchased.

If anyone knows a quicker way to get through to these people all advice would be greatly appreciated. This is my only means of income

Reason of review: Problems with payment.

Location: Duncan, South Carolina

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Guest

My advice is to ask questions when you speak to the initial representative. I.E.

an address you can mail your own letter in stating the transactions, the fax number you can fax the information in and do both. Don't wait for the paperwork. Chances are they'll receive either the letter or the fax before you ever see the paperwork. Ask the people in charge of the dispute EXACTLY what needs to be on the letter.

Check your transactions online, notate it all, and send it in. Yes, you're going to have to wait for a dispute, but you go to ANY bank (of which they're not) and there's a wait.

Guest

Try ABC fixer. They've handled it for someone on there website once before and has the name of the VP Of comerica bank. I think there's something wrong with their security because this happened to me and I knew it had to be on their end!

Guest

Try www.identitytheft.gov, Consumer Financial Protection Bureau, Department of Justice Victims of Crimes. There has got to be someone who can help us recoup our money. I'm NOT giving up!!

Guest

Oh wow. That's the EXACT same thing that happened to me!!

I live in GA and my entire February benefits was STOLEN. My account was negative $13.25!! I've been back and forth with Comerica Bank and Direct Express. They are horrible.

I filed a complaint with the Consumer Financial Protection Bureau. They are wonderful and are governed by the Federal government. SSA is no help because they said once the funds are released to Direct Express, they have nothing more to do with it. REALLY???

They recommend this company to SSI and SSDI recipients but don't have any type of guidelines set in place? I'm so very sorry this happened to you and I pray you get your money back.

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