Direct Express Reviews

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Update by user Sep 10, 2019

oh see you removed my last complant as you dont want everyone to see Direct Express is a dam fen thief

Original review posted by user Sep 10, 2019
Cant not be trusted as we found out they are in on the scams as they got a share of the money they stoled from me nothing but thieves liars that likes picking on us...
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10 comments
#2031875

I've had my social security check deposited into my direct express at first I didn't have any problems with direct express my problems with them started last year in 2020 they are letting fraudulent charges go through they don't even question it and before you know it hundreds of dollars of your money disappears you fill out the papers back and send them back you still don't get your money back last year in 2020 someone hacked me and got my card number and started getting subscriptions to all kinds of stuff on google play so ever since then I check my balance every day and then just the other day I checked it and there was a 49 dollar charge that is didn't do I called direct express number on the back of the card I've called it 11 times today July 6th 2021 everytime I call I keep getting disconnected everytime very frustrating

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Featured
ID
#1649967 Review #1649967 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • No humans
Cons
  • Scam lies
  • No fraud resolution
  • Poor custoner service
Reason of review
there dispute center a joke and getting cut off all the time
Loss
$1500
Preferred solution
Full refund
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
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Direct Express violates FDIC regulations. We must come together for class action suit.
Update by user Jun 17, 2019

If you have made contact with any attorney which has or is representing victims of the Direct Express program, and the attorney cannot take your case, I suggest you hire an individual attorney for yourself and refer that attorney to Franklin Lemond (Atlanta) or Ronald...

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91 comments
#1982333

I just got my ssi direct express card frauded for $240 on 2/1/21 from Kazakhstan.

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Featured
ID
#1183764 Review #1183764 is a subjective opinion of poster.
Service
Direct Express Customer Care
Cons
  • Abuse of customers by fraud department
  • Violation of fdic consumer protection law 6500
  • Lack of transparency
Reason of review
abuse of customer, violation of law
Preferred solution
change the secretive structure of Direct Express, and stop abusing retirees. A public lawsuit will be nice.
New Reviewer

My card

My money my card said it was sent out on the 18th of July 2021 my rent is due now they will put me out on the street lm senior citizens

User's recommendation: If you’re looking for trouble here they are.

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ID
#2735681 Review #2735681 is a subjective opinion of poster.
Pros
  • Access to money
Cons
  • Cant access
  • Are thieves
  • Get in touch with customer service
Preferred solution
Deliver product or service ordered
New Reviewer

To see my last transaction were at

I went to use card and 23 dollers was gone I would like to no where that 23 dollers got used at what store and location

User's recommendation: Social security.

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ID
#2735328 Review #2735328 is a subjective opinion of poster.
Pros
  • Good with money
Cons
  • Impossible to speak to someone with a pulse
Loss
$23
Preferred solution
Were last transaction and what store and location
New Reviewer

My money was stolen off my card

I try to pay my credit card bill threw DOX.COM stole my money I went threw them to supposed to pay my credit one bank card and they stole my money
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ID
#2734872 Review #2734872 is a subjective opinion of poster.
Loss
$302
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My card is locked

I forgot my pin to my card and I put in the wrong numbers to many times and it locked me out and I got a new phone number
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ID
#2734453 Review #2734453 is a subjective opinion of poster.
Pros
  • There are no pros
  • Card works in many places
  • Having my money go straight to my card
Loss
$794
Preferred solution
For them to unlock my card right now so I can get off the street

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They say it's a twenty four service. I have been calling over twelve hours and I don't get no answer please rectify this this ASAP

They don't answer the phone.i have been calling over and over again and I still don't get an answer ok
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ID
#2734419 Review #2734419 is a subjective opinion of poster.
New Reviewer

I need a new card. I can't reach a customer service on the phone because my pin dose not work. I need help!!!

I lost my card. Called for a new card. My card was returned back to direct express. Do to last name not on mailbox. My pin number does not work for the customer service anymore. i need to contact someone about getting a new card.
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ID
#2734137 Review #2734137 is a subjective opinion of poster.
Pros
  • Convience of opening account
Cons
  • Not able to reach someone with out information on phone
  • Not able to reach a person to talsk to
Preferred solution
To receive another card in my last name Norwood Not Auston. and to reset my pin.
New Reviewer

Some one is trying to use my card

Some one is trying to charge my card for something I didn't order it keeps popping up I have not ordered anything. From Washington state
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ID
#2733889 Review #2733889 is a subjective opinion of poster.
Pros
  • Get my money faster
  • Payment time frame
Cons
  • Hard to talk with customer service
  • Customer service impossible to get in touch with
Preferred solution
Stop them from taking my money
New Reviewer

I need to speak to somebody

I've been trying to get a representative on the phone for 2 days now starting last Thursday I need to speak with somebody my phone number is 267-560-**** this is Frank Veith
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ID
#2733689 Review #2733689 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • No customer service
New Reviewer

Locked my debit card

Need my money and I need to unlock my debit card because I need to pay my rent it's due last week and I been calling them like 10 times now
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ID
#2732871 Review #2732871 is a subjective opinion of poster.
Pros
  • Losing my money to pay my rent
  • Debit card
Cons
  • Cannot reach customer service rep for a week
  • Never answer the phone
Preferred solution
Talk to a person
New Reviewer

My card is locked

I been calling 6 times and I've been emailing them my ID to the direct express and I need my money to pay for my rent money and I don't want to have me and my 4 month old baby living on the streets and I need my money
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ID
#2732858 Review #2732858 is a subjective opinion of poster.
Cons
  • Takes 2 long 2 come
Preferred solution
Price reduction
New Reviewer

Over chsged

I keep getting triple build for Amazon prime they built me three times out of one check this is the third time this month I mean the third time that they charge me three times they charged me $3.99 and 599 twice
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ID
#2730342 Review #2730342 is a subjective opinion of poster.
Location
Grand Prairie, Texas
New Reviewer

Im traveling in California and my card is locked so its not letting me use it at all

I'm on ssi in Kansas but traveling in California my card is locked so I can't use my card to access my money
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ID
#2729759 Review #2729759 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
My card unlocked
New Reviewer

Lost card

Lost card mr weaks just lost my card and just need a mother one this probable cause Im not focus right now
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ID
#2729642 Review #2729642 is a subjective opinion of poster.
Loss
$15
Preferred solution
Deliver product or service ordered
New Reviewer

My card is locked

I was trying to order something on the Internet I tried it about three times and then all of a sudden my car got locked or restricted I can't get through my banker or see how much I have
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ID
#2729107 Review #2729107 is a subjective opinion of poster.
Cons
  • Never answer phone or written mail
  • U guys want answer ur phone
Preferred solution
I'm trying to get my money off my card if it's possible
New Reviewer

My money been take from my card

So I went to the atm and I was trying to withdraw some money off my account I had 51 dollars on my card I was trying to take 40 out and now all the sudden I have 3 dollars and 99 cents I need my money back on my card

User's recommendation: Nobody answering.

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ID
#2727566 Review #2727566 is a subjective opinion of poster.
Location
Lincoln, Rhode Island
Pros
  • Worked great until now
Cons
  • Unable to contact customer service
Loss
$51
Preferred solution
Full refund

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