Direct Express
Direct Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Express has 1.7 star rating based on 1698 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Direct Express to a friend or colleague.
- Rating Distribution
Pros: Worked great until now, No pros, Only if you can get a live operator they are helpful.
Cons: Customer service, Customer service impossible to get in touch with, Cannot speak to agent.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Express has 1.7 star rating based on 1698 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Direct Express to a friend or colleague.
- Rating Distribution
Pros: Worked great until now, No pros, Only if you can get a live operator they are helpful.
Cons: Customer service, Customer service impossible to get in touch with, Cannot speak to agent.44% of users think that Direct Express should improve its Customer Service.
63% of users say that they won't use Direct Express in the future for similar services or products.Recent recommendations regarding this business are as follows: "Norman Davis", "Get a different bank you never get a human", "Don't use DirectExpress. Dirrct deposit in local bank", "nice to people", "Use another company".
Most users ask Direct Express for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Direct Express Reviews
"Someone is using my card"
Bentonville, AZ , somebody is using my card that shouldnt be . I dont know anyone there . Can you help me . I need my money back. Can you look into it, please ?
"A statement"
I called this number to talk to a person where do I get a *** robot I need to speak to someone not a robot Im need to spea User's recommendation: Get a...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peach Creek, West Virginia
Can not use my direct express card
My new card is locked, and it says wrong email, wrong password, and wrong phone number; cannot get activated.
User's recommendation: Norman Davis
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't access app
i have been waiting for a new card for a month now, and had to reorder 2 times and paid for faster shipping 2 times due to the rep sent the 1st one to the wrong address. today the app will not let me log in..its directing me to call the 1-88*-***-**** number.
ive been calling and waiting on hold for over 4 hours today and no one had answered 1 time! im sending screen shots of my call logs showing that ive spent the entire day being ignored by your entire customer service team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not put a change of address in
I am triggered. This is very stressful.
I have been trying to talk to someone for two weeks. This doesn't make sense!
- It works
Preferred solution: Full refund
User's recommendation: Get rid of the automated system I really need to talk to someone!!!.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerification
I was told there was fraud on my account/card and was instructed to send verification. Here is my verification.
Preferred solution: Delivery of a new card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Keeps hanging up on me
Been trying fir hours to get delivery of card changed because Noone will be there to receive it. They hang up on me fir different things, no pin, no cv number, or give the tracking number and hang up.
I calked UPS.
Which was just as difficult. They said call DriectvExpres coz they have to change the delivery address with UPS
User's recommendation: Don't use DirectExpress. Dirrct deposit in local bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Texarkana, Texas
Need to send ID in
00000450459**** I need to send in my id for my check this is Jessica Burnes birth date is 11/02/198phone number is 430-455-**** i really need my money 870-840-**** it has been 2 months
User's recommendation: Jessica Burnes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard status
My is not tell me my balance. And I can used it at so solve my probably right so that I can used my card on the first of the month and do that for me please nothing at all that all solve my probably because it start the day . I am think for helping me today.
Preferred solution: Full refund
San Antonio, Texas
A statement
I called this number to talk to a person where do I get a *** robot I need to speak to someone not a robot Im need to spea
User's recommendation: Get a different bank you never get a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peach Creek, West Virginia
Normandavis1976@***.com
My card is locked, and I do not have an email. My new card is locked.
Norman E. Davis says the wrong email and phone number cannot get activated.
Palmdale, California
NO access to my funds for over 2 months , an angry supervisor at Direct Express refused to send a replacement card and therefore I have no access to my ONLY income, I'm a handicapped senior w no way t
NOTHING !! no money NO FOOD..
NO abliity to reach anyone because I have no funds!! I am a HANDICAPPED SENIOR and this is an amazingly inhumane system!! I have called day and night and noone responds! for TWO MONTHS!
I'm getting weaker by the day and I want someone to know that DIRECT EXPRESS is KILLING ME!!! My Name is NANCY P, MAXTON my address is 2554 Olive DRIVE apt 97, PALMDALE, CA 93550 MY phone is disconnected because I have no funds to pay my bills!! Please help!!! my borrowed phone 661-236-****.
My Social Security Benefits are on the DIRECT EXPRESS CARD!! I will gladly have you deduct whatever is required to replace the Debit card!!! My CARD was STOLEN by DANIELLA MADDOX who also stole my purse. and ID, however I still have some old cards that were misplaced.
PLEASE DEDUCT WHATEVER IS REQUIRED ASAP!! . My SOCIAl SECURITY NUMBER is 333-34-**** please expedite this is becoming a MAJOR EMERGENCY! I am 83 and pray that someone with compassion and mercy will EXPEDITE MY CARD ASAP!!!BEFORE ALL OF THIS TRAUMA KILLS ME!!!
I have tried to use this site often and it glitches and does NOTHING!!! PLEASE SEND THE REPLACEMENT CARD TODAY! Thank you and may the GRACE of GOD, follow you forever!!! thank you...
NancyP. Maxton 333/34/1969
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan never talk to someone on the phone for over an hour still have not talked to anyone
Money was stolen off my card and I cannot get any help with this. The company put me on hold and nobody ever answered. I held on for 48 minutes.
Preferred solution: Someone to discuss why I can’t get anybody to look at why my money was stolen off my card. This is ridiculous.
User's recommendation: Use another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was due to get a replacement card on the third via ups via overbite express delivery at $17.50 according to ups the last time it was scanned was the morning of the 3rd out for delivery meaning it
So, nothing happened after that. I was not able to talk to a person to let them know that I could not access my account.
It's like I was lost in space.
I need a backdoor way to get a live person at Direct Express, since I can't report my card as lost, missing, or stolen. Please, give me a number that I can call and talk to a live person.
Preferred solution: Delivery plus comp. Forg overdraft fees and late fees totaling $300 plus dollars from ups and direct express
User's recommendation: Future customers are recommend you also find this number as a back door way to get to a live person at direct Express
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belleville, Illinois
Active my new card
Maybe since I got my new Direct Express card in the mail that I got replaced I can't get a hold of anybody to talk to a live person to activate my card every time I do it online it says it's invalid card and I can't get a hold of anybody to talk to anybody on the customer service for some reason and I can't even activate my card I've had my card for 2 days now since I got it in the mail my new one and I can't even activate it to get to my money and i needed my money really soon its very important . I'm no way of getting money without activating this new card I got in the mail but I can't even do that if I can't get a hold of anybody with the customer service with the number on my card they gave me I called and I was on the phone for over 6 hours waiting on hold and still haven't talked to no live person at all please email me or what should I do or how can I get help to fix this problem I'm having a sap please and thank you
Get a Bank account problem solved no more Direct Express never use that rotten service again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Michigan
Denials for online payments
my card is being denied when i have the funds in there, I need help, but can not talk to anyone. Better customer service
User's recommendation: better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
I want my card
Because they canceled my card and stuff like that so I'm a *** customer and yes I do want my card back now else you will get in trouble and I am not joking because you guys been so nasty to me this whole time that I've been calling for the past 3 weeks so I'm trying to be nice to use and use catching an attitude with me and that's not even a fair
User's recommendation: nice to people
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Erie, Pennsylvania
00001369****
Trying to get my card and locked see what is going on I dont know if Im doing this right trying to send my ID to direct express youre no help.. this is my email mrvinsapp1130@***.com
User's recommendation: Thank you for your help
About
, Comerica Insurance Services, Comerica Securities, World Asset Management
The Direct Express Debit MasterCard is issued by Comerica Bank in accordance with a MasterCard International Inc. license. Comerica Bank serves as a fiscal agent of the US Treasury Department. Direct Express is a prepaid debit card which is used for electronic transfer of social security benefits. No sign up fees are required. Cardholders do not have to cover monthly account fees as well. Any credit lines are not provided. The Direct Express card can be used to transfer funds to a bank account, make purchases, pay for gas, and buy money orders. Cardholders cannot deposit private finance to the card.
Direct Express is ranked 56 out of 204 in Cards category
USA
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Have you got the money now , i also want my money I haven’t got it please let me if you have got yours