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Ive been trying to get in contact with customer service about getting a new replacement card for the past three days. I haven't had any luck getting ahold of anyone. I get placed on hold everytime while wait for a customer service specialist. I'll be on hold for 45mins...
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#1142531
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I was checking my balance and found out a $80.00 purchase was made Which i have No Knowledge Of at all so ive tried to Contact Direct Express and the first person to answer HUNG UP AND WAS VERY RUDE then i keep calling back to get thru the DAMN machine just to be hung...
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2.3
#1141953
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Someone made a duplicate card. I believe direct express is trying to cover up a mass theft from card holders being hacked. Anyone else have this experience
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Anonymous
J.B. Simms

Direct Express insulates itself from customer scrutiny by using a call center and not allowing customers to speak to a banking official. I have banking and investigative exper...

#1141289
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Direct Express - This is ***

Direct Express
#1146739
I had 2 month's of bogus charge- from a online purchise i never autherised...totaling around $425 Now here it is 3 month's later and i have been refunded $217.97 , at xmass !!! I get money put on then taken off , jet not totaling my $425.00 . this just seems somebody else wants to keep my money !
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Direct Express - Haven't received card

Direct Express
#1142847
It's been more than 10 days and I haven't received nothing I call customer service and they never answer or it hangs up on me...
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Direct Express - Can't get ahold of them customer service sucks can't get an

Direct Express
#1140740
1.0
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Can't get ahold of you to resolve an issue of being charged $700 on my card which I never received out of the cash machine can't get a claim number can't talk to a live person. get transferred, disconnected .called no less than 50 times. I need my issue resolved my phone numbers 425-281-9367
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Direct Express - Horrible Customer Service

Direct Express
#1140614
Had problem accessing my account this morning, have tried calling customer service all day, keep getting a recording that I need to call back later. Finally reached someone and she hung up on me! Card compromised and cant get money or help!!!!!
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I got a call from direct express that my card had been compermised and was canceled and they was issuing another one I ask her how much was stolen from my account she said all of it!!! I ask her when they would put my money back on because they knew it was fraud they...
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Anonymous
danielle

this happened to me also . I was like if you know they used it fraudulently why is it gonna take so long to refund the money. that was my nephew money

Anonymous
very mad consumer

i had the same thing happen to me twice

1.0
#1136353
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We run a few adult oriented online hookup sites. There are no womens profiles that depict a live human being. These sites are entirely for entertainment or expressing personal sexual fantasies. Users take a free trial then they are automatically upgraded to a platinum...
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5.0
#1128406
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THERE WAS A FRAUDULENT CHARGE MADE ON THE ACCOUNT ON 11/03/2017 FOR $803 I HAVE BEEN TRYING TO REPOT IT SINCE SATURDAY NOVEMBER 4TH 2017 BUT I ALWAYS GET AN ANSUERING MACHINE I WANT TO SOLVE THIS PROBLEM PLEASE CONTACT ME AT YOUR EARLIEST CONVENIENCE BECAUSE I HAVE NO...
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Anonymous
Anonymous

Contact later at night between the hours of 12 am - 5 am EST.

I liked
  • I would like to recoup my money
#1128175
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On October 30th, in the year 2017, I called to order a replacement card sent to my address, 692 san Francisco avenue, in the city of south lake Tahoe, California zip code 96150 and received it on November 4th in the year 2017. I had my purse stolen from me on November...
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5.0
I liked
  • Whole package
#1127856
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I reported my cards stolen on 6/18/17 at approx 7:30 pm. Their representative , a male, told me he would cancel the cards and reissue new ones. After approx a week and 1/2 I had not received the new cards so I called Direct Express The representative not only DID NOT...
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1.0
I liked
  • Security like social security
  • Convienance of the card
  • Lack of fees is nice
I didn't like
  • Fraud dept
#1125834
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You call and you have to put in your last 4 didgets of your card. Then your card number. Then your SS number. Then you get an automated person. You are never given the option to speak to a manager or a real person, who will give you the answers you want. You get threw...
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#1118669
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Contact Direct Express

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
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I have tried to contact them. Your new card will be delivered on.tuesday 10/24 . But didn't send me the tracking number of ups . I would like it delivered to the front door of. 484 E 314 willowick, oh 44095. By noon if possible I also need confirmation of the...
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1.3
#1118660
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