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Pissed Consumer Interviews ?

My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.
0 comments

Direct Express - I need 6 months of banks statements for michael woods 3802 rosecrans box 302 san diego ca 92110

Michael woods (619)379-4084 requesting 6 months of banks statements for Michael woods 3802 Rosecrans street box 302 san diego ca 92110
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Author
Reason of review
just need 6 months of back banks statements
Review #1589015 is a subjective opinion of poster.
0 comments

Direct Express - An employee used my information to change my address

1.3
Details
An employee used my information to change my address, cancel my card and send a new card to a different address 4 times. Then Directexpress charged me every time they sent out a new card totaling $62. I called, each time, to correct the problem and even I could not change my address because it has to be done through U.S. Social Security and yet it was changed by DirectExpress and never changed at Social Security. Clearly an inside job. Most of the first people to answer their phones cannot understand the problems or know anything about how to fix them.
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Author
Cons
  • All
Reason of review
Internal Fraud
Loss
$10000
Preferred solution
Full refund
Review #1588934 is a subjective opinion of poster.
0 comments
1.0
Details
I have an obvious case of fraud where a $1800 purchase was made on MY card in the Middle East! Direct Express has refused to speak to me about it. They denied my claim in less than 24 hours claiming I authorized the transaction! No appeal, no rational explanation, no...
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Author
Cons
  • Fraud department
  • Customer servive
  • Lack of security extremely poor customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1588578 is a subjective opinion of poster.
0 comments
2.0
Details
The month of June a food delivery service app...Menulog, located in Australia...thought I am such a nice person to have food delivered to someone 17 TIMES which amounted to over $250 in charges. Ok, it’s obvious that it wasn’t me. Don’t you think DE would have flagged...
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Author
Pros
  • When i first got it worked great
  • Most of the time no problems
  • At first they were on the ball
Cons
  • Didnt care i had no food until paid back
  • Being in financial distress because of direct express
Reason of review
My account was robbed
Loss
$500
Preferred solution
Full refund
Review #1587602 is a subjective opinion of poster.
0 comments

Direct Express - Expedited card did not arrive on time

Never received a card been over 30 days
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Author
Reason of review
Bad quality
Preferred solution
Full refund
Review #1585714 is a subjective opinion of poster.
0 comments

Direct Express - Damage card, but cant get through administration

1.0
Details
My card does not work, i called Direct express, but can not get through..i tried all week and all i get is voice recordings, which are not useful at all. Not happy at all with Direct Express..
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Author
Reason of review
Damaged or defective
Review #1583693 is a subjective opinion of poster.
0 comments

Direct Express - Tracking number

1.0
Details
I have been hung up on 3x today after being on hold for 1 hr and 30 min
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Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1582859 is a subjective opinion of poster.
0 comments

Direct Express - Not good

1.0
Details
I lost my card so they sent me another one.on the 10th day i called them and they said they would send me another one.got the first one the next day and tried to activate it and they told me the card was canceled and my new one had been expedited 2 day.this was friday and said it would be here tuesday.its not in my mailbox and i was charged $14.95 and $4.50 for a new card.you SUCK.if anybody knows of a different place to get my money thru please let me know.
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Author
Pros
  • Most of the time no problems
Cons
  • Horrible service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Review #1582362 is a subjective opinion of poster.
0 comments
1.0
Details
4th of July, after receiving my SS on Direct Express on the 3rd, I noticed I hardly had any $left on my card, and had but even paid for HALF OF MY BILLS FOR JULY 2019, YET. Pulled to the transaction history on my card only too find out SOME THIEVING *** had withdrawn...
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Author
Cons
  • Saves as above
  • Customer service
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Review #1580095 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

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0 comments

Direct Express - Can not login or create a account

Ive tried for3 days to set up a account everytime i get kicked off saying information is not correct well i know my own information.... So what am i doing wrong desperately needing help ASAP This does not ask for any email or anything about me.. Here is.my email please Help Guide me thur I desperately need you to help to someone because somehow another money is getting taken out of my account I need to log on email address is dizsak58@gmsil.com THANK YOU
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Author
Reason of review
Access/ activation issues
Review #1579032 is a subjective opinion of poster.