Ive been trying to get in contact with customer service about getting a new replacement card for the past three days. I haven't had any luck getting ahold of anyone. I get placed on hold everytime while wait for a customer service specialist. I'll be on hold for 45mins...Read more
I was checking my balance and found out a $80.00 purchase was made Which i have No Knowledge Of at all so ive tried to Contact Direct Express and the first person to answer HUNG UP AND WAS VERY RUDE then i keep calling back to get thru the DAMN machine just to be hung...Read more
Someone made a duplicate card. I believe direct express is trying to cover up a mass theft from card holders being hacked. Anyone else have this experienceRead more
Direct Express - This is ***
I had 2 month's of bogus charge- from a online purchise i never autherised...totaling around $425 Now here it is 3 month's later and i have been refunded $217.97 , at xmass !!! I get money put on then taken off , jet not totaling my $425.00 . this just seems somebody else wants to keep my money !
Direct Express - Haven't received card
It's been more than 10 days and I haven't received nothing I call customer service and they never answer or it hangs up on me...
Direct Express - Can't get ahold of them customer service sucks can't get an
Can't get ahold of you to resolve an issue of being charged $700 on my card which I never received out of the cash machine can't get a claim number can't talk to a live person. get transferred, disconnected .called no less than 50 times. I need my issue resolved my phone numbers 425-281-9367
Direct Express - Horrible Customer Service
Had problem accessing my account this morning, have tried calling customer service all day, keep getting a recording that I need to call back later. Finally reached someone and she hung up on me! Card compromised and cant get money or help!!!!!
I got a call from direct express that my card had been compermised and was canceled and they was issuing another one I ask her how much was stolen from my account she said all of it!!! I ask her when they would put my money back on because they knew it was fraud they...Read more
We run a few adult oriented online hookup sites. There are no womens profiles that depict a live human being. These sites are entirely for entertainment or expressing personal sexual fantasies. Users take a free trial then they are automatically upgraded to a platinum...Read more
THERE WAS A FRAUDULENT CHARGE MADE ON THE ACCOUNT ON 11/03/2017 FOR $803 I HAVE BEEN TRYING TO REPOT IT SINCE SATURDAY NOVEMBER 4TH 2017 BUT I ALWAYS GET AN ANSUERING MACHINE I WANT TO SOLVE THIS PROBLEM PLEASE CONTACT ME AT YOUR EARLIEST CONVENIENCE BECAUSE I HAVE NO...Read more
- I would like to recoup my money
On October 30th, in the year 2017, I called to order a replacement card sent to my address, 692 san Francisco avenue, in the city of south lake Tahoe, California zip code 96150 and received it on November 4th in the year 2017. I had my purse stolen from me on November...Read more
- Whole package
I reported my cards stolen on 6/18/17 at approx 7:30 pm. Their representative , a male, told me he would cancel the cards and reissue new ones. After approx a week and 1/2 I had not received the new cards so I called Direct Express The representative not only DID NOT...Read more
- Security like social security
- Convienance of the card
- Lack of fees is nice
I didn't like
- Fraud dept
You call and you have to put in your last 4 didgets of your card. Then your card number. Then your SS number. Then you get an automated person. You are never given the option to speak to a manager or a real person, who will give you the answers you want. You get threw...Read more
I have tried to contact them. Your new card will be delivered on.tuesday 10/24 . But didn't send me the tracking number of ups . I would like it delivered to the front door of. 484 E 314 willowick, oh 44095. By noon if possible I also need confirmation of the...Read more
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