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Direct Express - Hacked card

I reported my card hacked and direct express told me to go to SS and they refused to say I was there and tomorrow I’m going again but this time getting name of the first person I sit with then demand to see supervisor and get there name and then go to disability attorney and I’m disabled and it’s the only money I make and I receive my cash on Feb 1st .
#1188256
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I asked for my my Direct Express card to be expedited shipped to me within 2 business days after the two business days I called them only for them to say that we were supposed to expedite it but the lady sent it by regular mail anyway then I asked for a MoneyGram...
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1.1
#1184487
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My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December...
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Anonymous
Actuallycyndi

I was given the fax # by a very nice customer service representative.I calledto double check and was told they don’t “usually handle disputes from the fax #” and I should al...

Anonymous
George

Hi. My husband had his Direct express hacked on the 3rd of February. We were passed around for several hours in the phone. They at customer service at direct express said they...

1.0
I didn't like
  • Lack of transparency
  • Violation of fdic consumer protection law 6500
  • Abuse of customers by fraud department
#1183764
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Well now, it appears even though direct express is not accredited by the BBB, Comerica Bank is responding to all of the complaints from the angry cardholders. They supply a small note personally addressed to each individuals' concerns or problems and it appears to be...
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JBSimms
JBSimms

Direct Express, and parent company Comerica, are violating Fed regs by no giving you your money immediately. They are hiding behind Comerica, and the knowledge that if the cus...

JBSimms
JBSimms

The woman to whom you are referring is Susan Schmidt. Another woman in that office is Susan Rutledge. Susan Schmidt forwarded the complaint to a person in an Advocacy office, ...

#1182289
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O.K. after all of my initial story, I firmly believe that Direct Express has a mole. When the caller that called in to obtain my account balance sparked the temporary restriction on my account, how could the same number phone in on 1/23 and file a lost card shut down...
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3.7
I liked
  • No charges monthly and convenient
I didn't like
  • Not enough employees and does not prompt customer service
  • Customer service
  • Management
#1181929
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my direct express card expired Jan 31 i was told for weeks by auto voice that a new card woud be nailed iut before expire date but no it wasnt so i finally get to live talk and im told it was sent out a month ago but to my old address from almost a year ago..she told...
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Anonymous
me

Same here no card. Can't access money. Tried to charge me for new one after they claimed to have sent two cards that mysteriously never made it. Eventhough they have my addres...

#1180544
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This just happened to me for the past 3 days. Please alert anyone that you know receiving disability benefits through Direct Express to take necessary precautions so that it doesn't happen to them. I'm going to abbreviate the story. Approx. 2 weeks ago, on 1/18/2018 I...
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Anonymous
Anonymous

From checking around it seems that many people have all of a sudden had their social security number compromised in order to commit this fraud. Well it seems that their may be...

2.8
I didn't like
  • Constant wait and no security measures to prevent the fraud
#1177361
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I disputed this back on 12 18 17 and have called and faxed and faxed and called co no responce i sent merchantise back 12 18 17 tracking 9361269903502446795750. Company says they never recievid and would mot refund til they got it. Called consumer affairs and explained...
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Anonymous
Anonymous

Partner direct express a going to do a thing for you they don’t care about doing their job and get your money back all they care about is ripping you off like any good thief t...

2.4
#1176381
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Two weeks ago I called to get my balance and the automated system said that my pin wasn't associated with my card and asked me to change my pin. After 6 years? This is weird so I did. The next day I called again and said that my pin wasn't associated with my card and...
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Anonymous
Anonymous

I strongly suggest that either have the government deposit the money into your personal bank account or if unable to do this; call them and tell them that you want security qu...

#1175246
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Direct Express - Card deactivated without notice

They deactivated my card for suspicious activity. They Never called sent a letter or email. The suspicious activity was i changed my pin at 2 am. Now they are charging me 14 for a new card to get here in 2 days. Until then i have no money. Oh they can send my money to moneygram if i pay 8. *** you direct express
1.2
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1175233
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