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Junior Reviewer

Direct Express violates FDIC regulations. We must come together for class action suit.

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Direct Express violates FDIC regulations. We must come together for class action suit.
Update by user Jun 17, 2019

If you have made contact with any attorney which has or is representing victims of the Direct Express program, and the attorney cannot take your case, I suggest you hire an individual attorney for yourself and refer that attorney to Franklin Lemond (Atlanta) or Ronald...

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98 comments
#2218964

I am currently dealing with Direct Express not refunding money back to me after I have been doubled billed for about a year now. The initial merchant was only able to refund me six months of my money back to me.

Direct express, had me fill out a form for a dispute, once I completed it, I contacted them to see if they received it.

They respond by telling me they dont have enough information and my claim has been denied. Is there a class action lawsuit still going on?

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Featured
ID
#1183764 Review #1183764 is a subjective opinion of poster.
Service
Direct Express Customer Care
Cons
  • Abuse of customers by fraud department
  • Lack of transparency
  • Violation of fdic consumer protection law 6500
Reason of review
abuse of customer, violation of law
Preferred solution
change the secretive structure of Direct Express, and stop abusing retirees. A public lawsuit will be nice.

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Verified Reviewer
New Reviewer

Wont give daughters heck from 8/1/22

First, I called direct express when I moved into my new home months ago... I received mail from them... yet on the first when it came time to receive my daughter's SSI check they tell me the cards expired, so I have them expedite the card and take the 13 off the money. 7 days later still no money when we call it tells us that the funds were sent back to sender. So I canceled the card called SS they told me to contact de to have funds sent back to SS, but direct express is giving me a hard time Tomorrow I will be calling SS, direct express and a lawyer if I do not get my daughter's check!
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ID
#3857431 Review #3857431 is a subjective opinion of poster.
Location
Pageland, South Carolina
Pros
  • Trying to now charge card replacement fee
  • Withholding daughters check
  • Stopped my card in the mail
Loss
$841
Preferred solution
Full refund

Still cant get a hold od a person to figure what's going on

Still cant get a hold of a person about my new card it has been 10 days i and other people like me depend on that money i someone an acutal person to the answer the phone and get the issue sloved asap
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ID
#3856484 Review #3856484 is a subjective opinion of poster.
Location
Erwin, Tennessee

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New Reviewer

Did not receive card

My card was delivered to my house but I never got it My mail is forwarded to different address in Melbourne

User's recommendation: Watch your mail.

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ID
#3855998 Review #3855998 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

I got my Identity stolen because of DE

They won't answer the phones, I have been hung up on and put on hold for hours so I got frustrated and went elsewhere online to try and get a hold of this company. Long story short I went to what I thought was a business page of theirs and was scammed out of all of my information! I had to file a police report, freeze my SS profile with the government, freeze my credit reports and file a report with the FTC. If I was a wealthier man I'd sue the *** out of them This company needs to be investigated & shut down! WHY AREN'T THEY?
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ID
#3851424 Review #3851424 is a subjective opinion of poster.
Location
Camp Verde, Arizona
Product
Direct Express Debit Card
Pros
  • There are no pros
Cons
  • Horrible customer service
Preferred solution
Apology

Lost stolen Direct express card

My name is Maria T. Snider I reported my card stolen last week still have not gotten my new card in the mail. Address is : 4247 Archwood Ave. Cleveland Ohio there was a,Police Report made. Purse stolen from my house.
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1 comment
#2233458

If you keep giving away personal information such as your address on a public website, you are just opening up yourself to be a victim of theft again. Just saying. Since you did not create an account, sadly you cannot edit out your address.

ID
#3849723 Review #3849723 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Lost my direct Express card

I can't find my direct express card I need a new card ,My card is lost I can't find it. My Social security money comes on it I need a new card
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ID
#3843840 Review #3843840 is a subjective opinion of poster.
Location
Lima, Ohio
Pros
  • Great card
  • Automatic monthly credit from ssa
Cons
  • Not able to reach a person to talsk to
  • Customer service impossible to get in touch with
New Reviewer

Impossible to reach anyone by phone. I've tried for over a week to inquire about a withdrawal and no one will answer my call. RIDICULOUS

No one will answer the phone. Impossible to get a live person about a withdrawal. I've tried for over a week to reach someone. Can't get past the auto greeting for help
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ID
#3843754 Review #3843754 is a subjective opinion of poster.
Location
Turners Station, Kentucky

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Verified Reviewer
New Reviewer

Social Security

I cannot reach a live person to inquire as to where my father's new SS card is. When I go on line to see if there is a different number, I get some sort of sales pitch for a medical alert device. This is a federal program and SS recipients and their representatives deserve better from you. I am appalled at the lack of service.
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ID
#3842982 Review #3842982 is a subjective opinion of poster.
Product
Social Security Administration Benefits
Cons
  • Impossible to reach
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Wish there was a lower rating option, especially after today!

Went to Circle K, near Me, matter of fact , it's about the only store nearby, this is Phx Az it gets *** Hot! anyway went in today and I get up to counter, and My debit card, is declined! twice! there's a line behind Me, now there's no reason to decline, later at home...
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ID
#3841302 Review #3841302 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
You people embarrassed the *** out of Me I'm taking my business elsewhere, small account , but I know a lot of people, and damn sure, gonna pass the word! *** YOU!!!
New Reviewer

Card transactions

My card was stolen and I need to check my transaction history.So that my funds can be reimbursed to me
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ID
#3837105 Review #3837105 is a subjective opinion of poster.
Location
Richmond, Texas
Loss
$827
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Card hasn't arrived

Can not get in contact with an associate's. Lines are always busy.Have been waiting on my card for about a month and can't get any results.
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1 comment
#2232423

I waiting on the same thing. My card expired July 31st and they mailed my updated card to my old address so i called Aug 1st to get a replacement card which was to arive within 10 days.

Its day 10.

Its not here and i desperately need my medications but its impossible to reach a live person on the east coat. Im fuming and crying all at once

ID
#3834503 Review #3834503 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Card was mailed and lost where is it
Cons
  • Long periods on hold in que
  • Hang up on you when busy
  • Extremely long wait on hold times
Preferred solution
Deliver product or service ordered
New Reviewer

I need to find out if my stolen money was put back on my card

You people hang up on me evertime my card was stolen last month I got a new one but you never put my stolen money back on my card cause we always get hung up on it . Happened on the 7 an 11 of July weres my money I asked for a dispute to get my money back it was over 11 hundred dollars
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ID
#3831642 Review #3831642 is a subjective opinion of poster.
Location
Marysville, Kansas
Loss
$11000
Preferred solution
Full refund
New Reviewer

Can't use card & can't reach Customer service

My bills are due. Not able to pay or withdraw money because my card is locked. Been trying for 3 day to reach customer service. All I get is automatic message saying they're experiencing high call volume and then it hangs up. Talk about government controlling our money. Vote Repulican people.

User's recommendation: Get bank account.

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ID
#3827180 Review #3827180 is a subjective opinion of poster.
Cons
  • Unable to access money
Preferred solution
To be able to use my card and pay bills
New Reviewer

Why can't I access my information

I was supposed to receive a new card 2 weeks ago. Why cant I speak with a customer rep. My SSN IS NOT WORKING
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ID
#3826743 Review #3826743 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Preferred solution
Why can’t I access my information. Please call me ASAP!
New Reviewer

Find out information

I talked to a agent last week and she sent me a new card to the wrong address. I would like to make sure that y'all have the correct address. Please get in touch with me at 205-580-****. This is my address is 359 Hwy 35 Pelham Al 35124. Please let me know if and when you send my card to the correct address.
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ID
#3826678 Review #3826678 is a subjective opinion of poster.
Location
Pelham, Alabama
Loss
$2000
Preferred solution
My Derect Express card delivered to the proper address with all of my money returned from the fraud that took my money

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