Direct Express Reviews

This is my horrible experience with Direct Express handled by Comerica Bank.
1. In April 2026, I finally had the social security benefits going into the card. I did not see a Zelle or bank transfer option in the online banking site. I called, and their representative confirmed, no Zelle, no ACH, you must just use the card only.
2. Throughout April and May, Direct Express would randomly decline transactions. Repeat hour-long phone calls with no resolution, even though these are legitimate purchases. No normal text or email from the bank to allow the user to confirm the purchase. They just declined the transactions, small ones as small as under $10 and high amounts around $600.
3. This Direct Express card has become totally useless, no way to move money to the bank and can't trust that any purchase transaction can go through.
4. I had to go to Bank of America to withdraw cash to deposit the cash back into my bank account. It cost $4 for each cash withdrawal.
5. Then the banking site suddenly populated card to bank transfer. I initiated 2 transfers, and both were reversed the next day. Somehow, they demand a KYC. I emailed *** to send in the license and bank statement on May 29. After 6 email requests, we still did not receive a single reply in 2 weeks. In the meantime, test transfers are still being reversed.
6. I tried to attempt a purchase at Amazon today and still get declined. We can't use this card to conduct any purchase or any business. This card provided by Direct Express is essentially worthless unless you go to the bank and cash out every dime on this card, which costs a lot of fees to do a cash withdrawal.
7. I filed a dispute on two vendor charges that have never delivered any products. A partial refund was made the day of the order to prevent me from canceling the order. But still, no products were ever delivered, and the vendor had provided no tracking information for any shipments. Instead, Direct Express denied my dispute, allowing the vendor to take consumers' money without delivering any products.
I hope anyone considering using Direct Express reads the horrible experiences I had for these 2.5 months. I do not want anyone to have to go through the pain and frustration I had with Direct Express.

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DirectDistress

A Plot Against Senior Citizens.

Ricky J. Fico

Jul 19

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For over a week now I have not been able to access my DirectExpress Online Account nor use my debit card. I had contacted Direct Express and they told me that I'd need to submit my ID Card, Social Security Card and Birth Certificate.

Then they told me it would take up to 67 hours to be reviewed.

I called them 67 hours later and again, after being on hold for an hour I was told that my submission was declined because I sent my State ID besides the SS Card and Birth Certificate; that by their policy I should have only sent my Social Security Card and Birth Certificate.

They told me I must resubmit only my Social Security Card and B.C. I did this. Yesterday morning (Saturday, July 18, 2026) I received an email from them saying that they had received my submission but they are requiring me to send the front and back of my SS. Card and my Birth Certificate.

I did this and I received an email back stating that it will take 148-150 hours for my email to be reviewed. This is unjust, this is ludicrous and it seems they are committing fraud and preying on senior citizens.

I had googled them and sure enough - there are thousands of complaints against this DirectExpress which I have renamed DirectDistress and this is truly unfortunate.

Trust Pilot Complaints

Consumer Affairs Complain

They are denying me my money, and any help from them is fake. The advocates are all for Direct Express, so who do I contact?

Then they are rude, disrespectful, and rude. I filed one claim in May of this year, and they have divided it into several and are denying my funds back. They keep me locked out of my mobile account, so I can't even check the transactions. They refuse to send me the documents they used to do my claim, and the person from Comerica Bank didn't understand it either.

They are all against us. I thought my money was being held by a safe and secure bank. FDIC means your funds are safe, secure, and insured—all a bunch of bull. Direct Express are liars and robbers, and I'm being taken for a ride, and so are many others.

So who fights for our rights?

Who says enough is enough? They were fired; why they got another chance is beyond me, and they are still.

I havent been able to access my account for over a week now Ive sent in all my documentation. Ive been on the phone for the last two days 40 minutes twice a day.

Im not very happy about this. I mean, I just want to be able to use my card youve got my birth certificate. You got my Social Security number my Social Security card you got my drivers license you got my passport what else do you need? This is horrible customer service I mean I was totally give you guys a week.

Ive given you over a week and a half. I dont understand very discerning that I cant use my card or transfer money or anything.

Currently I have four claims against direct Express I provided information receipts and they will not refund my money. It has to be an employee theft ring.

They ignore your requests. There are charges to places I have never been to. They put a $90 hold for Walmart order and kept the money plus charged me $52 for case of Pepsi and one bag of lemons? There is no phone numbers for Walmarts in new headquarters in Arkansas I cancelled a subscription I never signed up for.

I canceled TEMU account. I have taken every precaution to protect my money I used to roll over $400 to $500:into to ye next month now I'm in the red before my check from disability is loaded. It has to be employee theft. The foreigners I speak to are thieves.

I want my dam money.

I have 12 days to go broke no money . Fifth third Bank bought out direct Express I urge everyone to get a private bank.