Direct Express Reviews and Complaints
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Pissed Consumer Interviews
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Cant not be trusted as we found out they are in on the scams as they got a share of the money they stoled from me nothing but thieves liars that likes picking on us disable ones.So you have Direct Express trash them cause they will steal every cent you have.A investigator found out they get half of the money we dispute by there thieves in there *** poor dispute center.328 calls and still havent got my money.So they will never refund your money as i am suing for 1.6 million dollars for there fraud scam and lies.Also for causing my health to get worst.Every call was a 3 hour wait and idiots transfer me 4 times then that *** cut me off no wonder so many people calling them cause of there lies and scams as they are a fraud
My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.
Direct Express in The Bronx, New York - I am looking for a fax number
I am looking for a fax number. Please
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Reason of review
fax # to send birth certificate
Direct Express in Lockport, New York - I lost 315.00
I was wondering why every time I called to see how much money I have in my account they said 35. or less. Then I called direct express see if they help. And they send me a letter tell me the places to see how much they spend. I send the letter back to them. And they said they will investigate. I waited two months and I just got letter from them over a week ago. and they said the can not fine out who did it. I just lost $315.00. I might change to anther bank.
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Direct Express in Charlotte, North Carolina - I need your fax numbers
I need to fax claim papers for my brother
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I had 2 atm missed despenced disputes that I filed with the direct Express on October 1st one was for $300 and the other one was for $200 they gave me a provisional credit for the full amount of $500 after 3 weeks of waiting and the Lord says I am supposed to get that...
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Review
Pros
- Money was stolen and they closed my case
Cons
- Abuse of customers by fraud department
Tags
Direct Express - Good luck with getting a person to talk and not have the call drop waiting an hour or more then they transfer you to another person who all of them ask the same questions to end up with no answer.
The people once you get a hold of sometimes disrespectful no consideration of customer waiting on hold. The answering machine saids thank you for your patience while you hold. It’s horrible customer service I give them all a big 00000000 ‘s for the time they have wasted customer time. While they don’t care about anything. The direct express card is a fake joke. We have to make a fast move to a better bank to take care of many that need there money like me who has waited 4 months with no money to pay bills.
Review
Product
Direct Express Debit Card
Pros
- How fast my card came
- When i first got the card it was good
Cons
- Everything else
- All of the above
- Customer service impossible to get in touch with
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
Direct Express in San Antonio, Texas - Yes i would recommend ppl
Not let me put my facebook
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Direct Express in New York, New York - My card is lost
My card hasnt arrived yet pkease give me a call concerning this matter
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Direct Express in Wall, South Dakota - Get a new card
Lost wallet with card inside wallet
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Direct Express in Dallas, Texas - I have lost my card n find it but someone took 600 off my card
At the tducd union bank n i lost my debit card there n somebody find it n gave back but i am miss 600 of my benfiet money i have on my card n i can pay my lightbill n i have kids if i dont pay it by novmber 8 my light will be cutting off
Review
Product
Direct Express Debit Card
Direct Express - Someone has stolen my card number and blocked my card
What can I do I have to pay my rent and I go and get the money off my card and it's not there because someone has hacked my card and stolen all of my money I do not know what to do I am so hurt because I know I have not touched my card because I knew I had rent to pay I need my money back because somebody has stolen from me
Review
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