Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.

Direct Express - No tracking number was sent to my phone . Have no clue where my new card is .

Please help me with this . I order a new card due to losing the prior. I cant get threw custom service because its say I have no card on file active. What should i do without the tracking number switch was never sent to my phone . I also did 2day shipping , Wednesday oct 9 2019 its now friday . No card no tracking nunber im so irritated with this..
View full review
Review
#1677961 Review #1677961 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Direct Express in Houston, Texas - No customer seevice

1.0
Details
I have neen tryung ti gt throught to firevt express for 4 days and no amswer just revordimg. I neef yo speak with someone asap
View full review
Review
#1677634 Review #1677634 is a subjective opinion of poster.

Direct Express - Did not recieve my cardyet

I need my card right away
View full review
Review
#1677633 Review #1677633 is a subjective opinion of poster.
Pros
  • When i first got it worked great
  • No charges monthly and convenient
Cons
  • Difficult to contact
Tags
  • No Customer Service Available

Direct Express - I AM VERY UNHAPPY WITH YOUR SERVICE!! YOUR NUMBER THAT I CALL KEEPS KICKING ME OUT AND HANGS UP ON MY CUZ OF A HIGH VOLUME IF CALLS. I CANT TRXT CHAT WITH ANYONE. I CANT EMAIL YOU. I NEED

AM VERY UNHAPPY WITH YOUR SERVICE!! YOUR NUMBER THAT I CALL KEEPS KICKING ME OUT AND HANGS UP ON MY CUZ OF A HIGH VOLUME IF CALLS. I CANT TRXT CHAT WITH ANYONE. I CANT GET AHOLD OF ANYONE. ITS URGENT I NEED TO SPEAK OR CHAT WITH SOMEONE. SOME ONE PLEASE CALL ME! 5734363705
View full review
Review
#1677500 Review #1677500 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
CALL ME PLEASE!!!
1.0
Details
I have known this guy for a week. Suddenly he told me he bought a gift in France n want to courier to me from France. So he been asking me my contact details and my address with my full name. Obviously I feels weird and asking why. He upset with my question. So I give...
View full review
Review
#1676275 Review #1676275 is a subjective opinion of poster.
Reason of review
This is drug smuggling!!
1.0
Details
On July 28, 2019 I discovered 50+ transactions in a total of $429.00 on my statement with a three week period. None of which were authorized by myself, the card holder. I immediately notified Direct Express and demanded an investigation while disputing these charges....
View full review
Review
#1675435 Review #1675435 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No protection of funds
  • Get in touch with customer service
  • Let anyone take money from your account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$429
Preferred solution
Full refund
Tags
  • Direct Express Scam
  • Illegally Withholding Funds
  • Get Rid Of Direct Express

Direct Express - Fraud

CAN YOU FOOLS GET ON THE BALL?! YOU SAY YOU ARE ALWAYS AVAILABLE BUT I HAVE BEEN TRYING TO GET CUSTOMER SERVICE TO DISPUTE 3 *** CHARGES TOTALING ALMOST $300! IF YOU WERE A REAL BANK I COULD PUT A HOLD ON THE CARD SO THIS PIECE OF *** COULDN'T ROB ME AGAIN!
View full review
1 comment
Anonymous
#1759198

Goodluck, this is the worst of the worst company. Took me days on hold and still pennyless and the day is the 7th.

Ive never experienced any company like this. Lack of empathy

Review
#1674964 Review #1674964 is a subjective opinion of poster.
Pros
  • Most of the time no problems
Cons
  • Constant wait and no security measures to prevent the fraud
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Direct Express - Terrible

1.0
Details
find a cancel the card because it was stolen and I. have charges that can't dispute because of no customer service.
View full review
Review
#1674908 Review #1674908 is a subjective opinion of poster.
Pros
  • When i first got the card it was good
  • When i first got it worked great
Reason of review
Poor customer service
Loss
$120

Direct Express in Live Oak, Florida - Havnt been able to acess my money for5 days

2.0
Details
okay I lost my card for about 2 weeks ago I ordered a new card. They screwed up address I reorder a mother card for 2 day delivery it never came I called they said it won't be there till the 13 Oct 2 more weeks I said I need my money now so order another card 2day delivery well the card they said wouldn't be here till the 13 came yesterday they wouldn't activate they sorry you'll just have to wait
View full review
Review
#1674756 Review #1674756 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions

Direct Express in Calais, Maine - Still waiting for my money

I still can't reach direct express. It's been 8 days now. After being on hold for 2 hours a message saying please call back later. Not getting help from ANYONE not even pissed off consumer. I'm physically sick now emotionally drained and a cats hair from being barking mad. Why can't we get ANY help?
View full review
1 comment
Anonymous
#1759199

Post on twitter Facebook any social media stream that can see your post! Cause this doesnt make any damn sense. Its our money and yet we are being treated with no DIGNITY

Review
#1674664 Review #1674664 is a subjective opinion of poster.