Direct Express Reviews
2.4M
CLAIMED LOSSES
2.1K
TOTAL REVIEWS
220K
PAGE VIEWS
22
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Direct Express Reviews
New Reviewer
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Update by user Sep 10, 2019
oh see you removed my last complant as you dont want everyone to see Direct Express is a dam fen thief
Original review posted by user Sep 10, 2019
Cant not be trusted as we found out they are in on the scams as they got a share of the money they stoled from me nothing but thieves liars that likes picking on us... Featured
ID
Product
Direct Express Debit Card
Pros
- No humans
Cons
- Scam lies
- No fraud resolution
- Poor custoner service
Reason of review
there dispute center a joke and getting cut off all the time
Loss
$1500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
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Update by user Jun 17, 2019
If you have made contact with any attorney which has or is representing victims of the Direct Express program, and the attorney cannot take your case, I suggest you hire an individual attorney for yourself and refer that attorney to Franklin Lemond (Atlanta) or Ronald...
91 comments
PissedConsumer1982333
#1982333
I just got my ssi direct express card frauded for $240 on 2/1/21 from Kazakhstan.
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Featured
ID
Service
Direct Express Customer Care
Cons
- Abuse of customers by fraud department
- Violation of fdic consumer protection law 6500
- Lack of transparency
Reason of review
abuse of customer, violation of law
Preferred solution
change the secretive structure of Direct Express, and stop abusing retirees. A public lawsuit will be nice.
New Reviewer
My card
My money my card said it was sent out on the 18th of July 2021 my rent is due now they will put me out on the street lm senior citizens
User's recommendation: If you’re looking for trouble here they are.
ID
Pros
- Access to money
Cons
- Cant access
- Are thieves
- Get in touch with customer service
Preferred solution
Deliver product or service ordered
New Reviewer
To see my last transaction were at
I went to use card and 23 dollers was gone I would like to no where that 23 dollers got used at what store and location
User's recommendation: Social security.
ID
Pros
- Good with money
Cons
- Impossible to speak to someone with a pulse
Loss
$23
Preferred solution
Were last transaction and what store and location
New Reviewer
My money was stolen off my card
I try to pay my credit card bill threw DOX.COM stole my money I went threw them to supposed to pay my credit one bank card and they stole my money
ID
Loss
$302
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy card is locked
I forgot my pin to my card and I put in the wrong numbers to many times and it locked me out and I got a new phone number
ID
Pros
- There are no pros
- Card works in many places
- Having my money go straight to my card
Loss
$794
Preferred solution
For them to unlock my card right now so I can get off the street
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey say it's a twenty four service. I have been calling over twelve hours and I don't get no answer please rectify this this ASAP
They don't answer the phone.i have been calling over and over again and I still don't get an answer ok
ID
New Reviewer
I need a new card. I can't reach a customer service on the phone because my pin dose not work. I need help!!!
I lost my card. Called for a new card. My card was returned back to direct express. Do to last name not on mailbox. My pin number does not work for the customer service anymore. i need to contact someone about getting a new card.
ID
Pros
- Convience of opening account
Cons
- Not able to reach someone with out information on phone
- Not able to reach a person to talsk to
Preferred solution
To receive another card in my last name Norwood Not Auston. and to reset my pin.
New Reviewer
Some one is trying to use my card
Some one is trying to charge my card for something I didn't order it keeps popping up I have not ordered anything. From Washington state
ID
Pros
- Get my money faster
- Payment time frame
Cons
- Hard to talk with customer service
- Customer service impossible to get in touch with
Preferred solution
Stop them from taking my money
New Reviewer
I need to speak to somebody
I've been trying to get a representative on the phone for 2 days now starting last Thursday I need to speak with somebody my phone number is 267-560-**** this is Frank Veith
ID
Cons
- Terrible customer service
- No customer service
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New Reviewer
Locked my debit card
Need my money and I need to unlock my debit card because I need to pay my rent it's due last week and I been calling them like 10 times now
ID
Pros
- Losing my money to pay my rent
- Debit card
Cons
- Cannot reach customer service rep for a week
- Never answer the phone
Preferred solution
Talk to a person
New Reviewer
My card is locked
I been calling 6 times and I've been emailing them my ID to the direct express and I need my money to pay for my rent money and I don't want to have me and my 4 month old baby living on the streets and I need my money
ID
Cons
- Takes 2 long 2 come
Preferred solution
Price reduction
New Reviewer
Over chsged
I keep getting triple build for Amazon prime they built me three times out of one check this is the third time this month I mean the third time that they charge me three times they charged me $3.99 and 599 twice
ID
Location
Grand Prairie, Texas
New Reviewer
Im traveling in California and my card is locked so its not letting me use it at all
I'm on ssi in Kansas but traveling in California my card is locked so I can't use my card to access my money
ID
Location
Los Angeles, California
Preferred solution
My card unlocked
New Reviewer
Lost card
Lost card mr weaks just lost my card and just need a mother one this probable cause Im not focus right now
ID
Loss
$15
Preferred solution
Deliver product or service ordered
New Reviewer
My card is locked
I was trying to order something on the Internet I tried it about three times and then all of a sudden my car got locked or restricted I can't get through my banker or see how much I have
ID
Cons
- Never answer phone or written mail
- U guys want answer ur phone
Preferred solution
I'm trying to get my money off my card if it's possible
New Reviewer
My money been take from my card
So I went to the atm and I was trying to withdraw some money off my account I had 51 dollars on my card I was trying to take 40 out and now all the sudden I have 3 dollars and 99 cents I need my money back on my card
User's recommendation: Nobody answering.
ID
Location
Lincoln, Rhode Island
Pros
- Worked great until now
Cons
- Unable to contact customer service
Loss
$51
Preferred solution
Full refund
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I've had my social security check deposited into my direct express at first I didn't have any problems with direct express my problems with them started last year in 2020 they are letting fraudulent charges go through they don't even question it and before you know it hundreds of dollars of your money disappears you fill out the papers back and send them back you still don't get your money back last year in 2020 someone hacked me and got my card number and started getting subscriptions to all kinds of stuff on google play so ever since then I check my balance every day and then just the other day I checked it and there was a 49 dollar charge that is didn't do I called direct express number on the back of the card I've called it 11 times today July 6th 2021 everytime I call I keep getting disconnected everytime very frustrating