Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.

Direct Express - Fraud charges

We found out that someone use my husband debit card, Direct expexs said they could not verify tbe fraud charges. Told us in a letter we needed to go to the merchants. Merchants are telling us we need to contact bank. This has been going on for a month. Impossible to get solved. Please help someoe
View full review
Review
#1686286 Review #1686286 is a subjective opinion of poster.
Cons
  • No fraud protection
Reason of review
Fraud charges
Loss
$776
Preferred solution
Full refund

Direct Express - I need my last three statement

Can I talk to some one
View full review
Review
#1683689 Review #1683689 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • No Customer Service Avalible

Direct Express - Cancel Investigation, card not stolen

My card was used on oct.10th and i did not ok it thank you
View full review
Review
#1683534 Review #1683534 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund

Direct Express in Honolulu, Hawaii - Mad as ***

1.0
Details
I have been trying for 2 weeks to get thru to Direct Express but I ALWAYS get told that the lines are busy call back later, Over a period of 2 months I have lost at least $95.00 I am retired and depend on this income, I am so mad fell violated.
View full review
Review
#1683174 Review #1683174 is a subjective opinion of poster.
1.0
Details
w been 3 weeks and still Susan Schmidt.and Sonja Scott, has never replyed back liar Schmidt said three weeks ago she have Direct Express thieves call me what i liar wonder how much of the money she gets i sent them both several emails and get nothing.Is there anyone...
View full review
Review
#1682568 Review #1682568 is a subjective opinion of poster.
Reason of review
thief scams
Loss
$175
Preferred solution
Full refund

Direct Express - When will my money of 100. Be back on my card

1.0
Details
Someone took money off my card i would like it back
View full review
Review
#1682563 Review #1682563 is a subjective opinion of poster.
Pros
  • En give me a representative to dispute charges
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • disputes
  • Usdirectexpressis The Worst

Direct Express - I need the fax number to fax an investigation form to

I received an investigation from for a disputed transaction but need the fax number to send it.
View full review
Review
#1682275 Review #1682275 is a subjective opinion of poster.

Direct Express in Binghamton, New York - Ridiculous

1.0
Details
Trying to help a resident get a new card. He does not know the 16 digit card number or the pin so we are unable to get through the only phone number listed for Direct Express.
View full review
Review
#1681426 Review #1681426 is a subjective opinion of poster.

Direct Express - Cant get through to customer sevice

1.0
Details
Message says high call volume for 2 weeks now. I have been a victim of over 1000 dollars in fraudelent charges and cant get assistance
View full review
Review
#1681076 Review #1681076 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1352
Preferred solution
Investigation of fraud charges

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions

Direct Express - I have not received my card it's been 15 days

Cant mail my card to me
View full review
Review
#1680887 Review #1680887 is a subjective opinion of poster.
Cons
  • Cant access
Reason of review
Poor customer service
Loss
$771
Preferred solution
Deliver product or service ordered