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My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December...
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Company wrote 0 private or public responses to the review from Feb 05.
Anonymous
Jennifer Monroe

My mother has been a victim as well. Someone calls Direct Express monthly and changes my mothers personal information including the address and has a new card sent to them. Ev...

Anonymous
Belle-Michele

I had my Direct Express card stolen and fraudulent charges were made....Direct Express has been rude, given me contradictory information and miss-information. I just looked th...

1.0
I didn't like
  • Lack of transparency
  • Abuse of customers by fraud department
  • Violation of fdic consumer protection law 6500
#1183764
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Do not get the direct express card
I noticed that there were several questionable transactions I didn't make on my direct express card 6/2017 I called the 1-800-741-1115 phone number on the back of my card ( customer service) and every time a prompt indicating that they were expirencing longer then...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.0
#1414888
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I had two unauthorized transactions done on my debit sept 14 g 15 2018. I wrote and called direct express on Sept 15 2018. It was within the 24 hours. Direct express put it down as sept 19 2018 purposely. Their in violation of the FDIC my money is suppose to be...
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Company wrote 0 public responses to the review from Nov 16.
Anonymous
word from the wise

The whole point is to get credit to your account,not to show the world your enraged & off the deep end. If you think for 1 minute calling people names and threats moves the ba...

JBSimms
JBSimms

Good for you. Jackie and I have helped at least 25 people, and I believe 14 (including me twice and Jackie) got their money back. The Office of Inspector General of Social Sec...

1.0
#1402052
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Regulation E governs the behavior of Comerica Bank. The actual law can be found at https://www.gpo.gov/fdsys/granule/CFR-2012-title12-vol2/CFR-2012-title12-vol2-part205 Sections 6 (Liability of consumers for unauthorized transfers) and 11 (Procedure for resolving...
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Company wrote 0 private or public responses to the review from Nov 22.
1.0
#1405640
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Laws governing Direct Express/Conduent (call center persons) mandate… (A) Must acknowledge the first call to the call center giving notice of the fraud. (B) Can decide to conduct no investigation; noticing fraud immediately, and reimbursing the cardholder (C)Must begin...
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Company wrote 0 private or public responses to the review from Nov 26.
#1408254
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i kept noticing large amounts of money being drained from my acct daily weekly over approximately four month period of time....had back ssd payment finally approved by ss.gov...unaware of changes made...except was checking only balance several times per week....my...
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Company wrote 0 private or public responses to the review from Nov 20.
PlantOtter783
PlantOtter783

Has this been resolved or do you still need help , I’m a victim that is helping recover people’s stolen funds call me or email if you need my help Jackie Densmore Jackiedenzz@...

#1404204
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My wife was issued a "direct express debit card by the U.S. government. Through the social security benefits program. Firstly we called to dispute a 160 dollar transaction. And we were then ran around on the "robot" tel.sys. for 30 mins and finally when we were...
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Company wrote 0 private or public responses to the review from Nov 07.
1.0
#1395858
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Well it's like this the saying goes I expect the unexpected. And I never expected what I was going to be told 3 months ago June 2018. First time 3 months ago I applied for my son to have a Direct Express Card for his benefits and did this through Social Security...
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Company wrote 0 private or public responses to the review from Sep 11.
1.0
#1353171
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For many years my son's SSI and now his SSA benefit would go to the United States government recommended US Direct Express site. On November the 1st the bank send me an email that stated they were happy to provide with my online user name. On November the 2nd US Direct...
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Company wrote 0 private or public responses to the review from Nov 17.
1.4
I liked
  • No charges monthly and convenient
  • I would like to recoup my money
I didn't like
  • Way they talk to you on the phone
  • Lack of service
  • Lack of transparency
#1402406
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All i keep getting told is my card should be arriving in 2 business days ! I wasn't given a tracking number or any other information! I've submitted my issue with your company direct express bwith the BBB has well has an online review with @pissedoffconsumer.com and...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.0
#1415000
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