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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.
1.0
Details
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind

Update by user Oct 08

guess we cant reply to pissed consumer email got this so post everything here also when is my video going to be posted that you did on me. my email came back as Address not foundYour message wasn't delivered to noreply@pissedconsumer.com because the address couldn't be...

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1 comment
merow9657
#1749688

You will never see it this Direct Express is a thief stole $350.00 from me 3 months ago as the cops found out they are in on theses scams.SHUT DIRECT EXPRESS DOWN A FRAUD COMPANY THAT'S NOT A BANK.oH YEA THEY WILL REMOVE YOUR POST FROM HERE AS THEY DID MINE AND A LOT OTHERS THEY DONT WANT PEOPLE TO KNOW HAT THEY ARE THIEVES AND CAN NOT BE TRUSTED.BASTARDS THEY ARE TO STEAL FROM ME A CANCER AND DISABLE....Sheriff told me to sue Direct Express so i sue its going to be millions not hundreds since they made my health worse.Direct Express is a FRAUD and your dam right i am mad cause theses thieves are gettig away with it and theses sites we post on dont do a thing for us.

Review
#1644638 Review #1644638 is a subjective opinion of poster.
Pros
  • Money was stolen and they closed my case
Cons
  • Being in financial distress because of direct express
Reason of review
Problems with payment
Loss
$175
Preferred solution
Full refund
Tags
  • Scam
1.3
Details
I have tried to contact them. Your new card will be delivered on.tuesday 10/24 . But didn't send me the tracking number of ups . I would like it delivered to the front door of. 484 E 314 willowick, oh 44095. By noon if possible I also need confirmation of the...
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32 comments
Anonymous
#1759119

My name is Wendy Banks no one gave me the tracking number for my direct express card how do i find out what it is to see where my card is ?

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Review
#1118660 Review #1118660 is a subjective opinion of poster.
Reason of review
Poor customer service

Direct Express - Activate my card

1.0
Details
Direct Express - Activate my card
I got my replacement card today. I have been trying since 2pm to activate it, it is now 6:45pm. Each time I sat on hold, and each time it started to ring the call disconnected. This is absolutley ridiculous!!
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1 comment
RealEmu739
#1757859

They have ALL my money and I've been trying for 3 days to reach them

Review
#1671279 Review #1671279 is a subjective opinion of poster.
Pros
  • How quickly my card came
Cons
  • Hold times when calling
Reason of review
Poor customer service
Preferred solution
Be able to activate my card

Direct Express - Need to speak to someone about fraud

1.0
Details
Direct Express - Need to speak to someone about fraud
I have been trying to reach directexpress customer service for 3 days now. This is the 3rd time I have had issues but this time my account is frozen and I don't know why and can't reach directexpress at all in the meantime I can't even access my account or get ANY HELP AT ALL. I'm 63 disabled VIOLATED and HELPLESS!!!!!!!
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Review
#1672597 Review #1672597 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Abuse of customers by fraud department
Reason of review
Poor customer service
Loss
$761
Preferred solution
Full refund
Tags
  • No Customer Service Available
  • Violated And Helpless
1.7
Details
Someone stole almost 900 dollars out of my account to purcase an iPhone. The person had it shipped to my home address with my name on it! I returned it right away, to the store in the return address. I reported it to Direct Express. The credited my account the funds in...
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4 comments
Anonymous
#1744712

Please send me an email at scotts@oig.treas.gov and I will request the BFS and DE to review.

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Review
#1641972 Review #1641972 is a subjective opinion of poster.
Pros
  • Card is convenient to use at any retailer or atm
Cons
  • Terrible phone system
Reason of review
Poor customer service
Loss
$881
Preferred solution
Reopen the claim and contact Virgin Mobile's finance department and verify the funds have been returned so that they can process the refund on my behalf
Tags
  • Customer Service Was Dreadful
1.0
Details
Direct Express - Horrid Customer Service

Update by user Sep 04

I would like to correct this happened July 14th not August 8th. 8/08 is when I tried to follow up on claim. So it has been almost 60 days fir a simple reverse fraudulent unauthorized chatge.

Original review posted by user Sep 04

A company charge a fraudulent amount to my card 99.00, supposedly their annual...
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Review
#1644849 Review #1644849 is a subjective opinion of poster.
Cons
  • All of the above
  • Poor custoner service
  • Always down and embaresing when you can not pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund
Tags
  • Customer Service Was Dreadful
  • Get Rid Of Direct Express

Direct Express - I would like to have my refund back

5.0
Details
Direct Express - I would like to have my refund back

Update by user Oct 01

I sent a picture of my bill of my DirecTV AT&T I have no no longer have service with them please I would like to have my refund thank you and have a blessed day

Update by user Oct 01

The took it off to day I don't have know directt tv service and they charge me

Original review posted by user Oct 01

Hi yes my name is Jamie Griffin and I am asking for my refund back from AT&T thank you very much
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Review
#1669244 Review #1669244 is a subjective opinion of poster.
Pros
  • Need refund
Cons
  • Customer servive
Reason of review
Money was tookn off my card
Loss
$453
Preferred solution
Full refund
Tags
  • Need A Refund

Direct Express - Took 400 of my account for no reason

1.3
Details
Direct Express - Took 400 of my account for no reason
Got charge for something I did not purchase
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Review
#1668659 Review #1668659 is a subjective opinion of poster.
Pros
  • Charges 13 dollars for 2day delievery 4 days still no card
  • I would like to recoup my money
Cons
  • Inflexible internal rules need own statements for the past year
  • Not enough employees and does not prompt customer service
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Tags
  • Direct Express Fraud
  • Direct Express Scam
1.0
Details
Direct Express - Fraud

Update by user Sep 10

I have been on hold with direct express for at least a total of 24 hours in the last month.. Talk to someone then put me on hold over and over again....

Original review posted by user Sep 10

in August 2019. I had six on authorized charges on my account. I was able to get three of them refunded by the...
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Review
#1649968 Review #1649968 is a subjective opinion of poster.
Pros
  • Convience of opening account
Cons
  • Bad customer service
  • No fraud resolution
Reason of review
Problems with payment
Loss
$225
Preferred solution
Full refund
Tags
  • bad service
  • disputes
  • Direct Express Ssi
  • Get Rid Of Direct Express

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions
Resolved
1.0
Details

Update by user Aug 22

It was not resolved they refuse to resolve the issue

Update by user Aug 22

They get a big fat ZERO BEAWARE I WAS SCAMMED AND THEY REFUSED TO HELP GET MY MONEY BACK

Original review posted by user Aug 22

Some one made charges online using my card without a pin # and I called and talked to the fraudulent dept. I also talked with...
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Review
#1632409 Review #1632409 is a subjective opinion of poster.
Pros
  • Convienance of the card
  • When i first got it worked great
Cons
  • Fraud dept
  • Fraud claims
  • All
Reason of review
Direct Express refused to help me get my money back after fraudulent charges and they did not investigate even with proof they denied me help and hung up in my face. They are rude and liars and make false assumption and refuse to help me get my money back
Loss
$400
Preferred solution
I want them to invrlestigate or I will file charges against them and will report them to the fraud decision of Social security and Better Business Bureau and I will write my local Congressman and alderman. I will get justice if I have to get a lawyer.
Tags
  • disputes
  • Scam
  • Direct Express Scam
  • Customer Service Was Dreadful