filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

My debit card account was hacked. I found the evidence on December 10, 2017. I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order to get to a representative of Direct Express. They have delayed their "investigation" after I gave them all the information they needed, and they have allowed additional debits to be made from my account. Direct Express is in direct violation of a couple federal laws, Section 226.12 Paragraph 12 (B), and Paragraph 12 (B) 2 (iii) 3. They act with impunity and try to make excuses. They delayed the adjudication of my case from the original date of December 26 until January 10, 2018. The customer service advocate is protecting the "investigators." I have done their job; I know what they can do and should do. I have friends who are in bank fraud units. Direct Express held up my money, compromised by business, and kept me from buying Christmas presents. I have payments to make for software which keeps me from working. The Comerica office in Detroit was of no help. I spoke with a woman name Susan Schmidt, a VP, who referred the matter back to the same incompetent person at Direct Express. I had to collect the money from the vendor; Direct Express did not lift a finger to help, postponing my "case" for 2 weeks (also a violation). If I cannot get the attention of the fed agency to do their job, I am ready to recruit other disaffected customers and go after them for damages. They are doing this to older retirees whose cards have been compromised. I am a retired private investigator, and I do not quit easily. I can be reached at my publishing company, Erik Publishing. Contact me, I am easy to find. Anyone who had had monies held hostage by Direct Express as a result of fraud on your card, join me. I am moving forward and will help any and all.
Resolved
6 comments
1.3
Details
on 12/7/18 someone used my card number to make two purchases, i contacted direct express on 128/18 when i seen my account balance was 0, they took down the information and stated they would send a letter, i filled out a police report on the 8th also, about 5-5 days...
View full review
Cynthia C
#1633437

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express. W...

Author
Cons
  • Call personal very in there ability to help consumers
Reason of review
Problems with payment
Loss
$193
Preferred solution
Full refund
Review #1430928 is a subjective opinion of poster.
0 comments
1.0
Details
4th of July, after receiving my SS on Direct Express on the 3rd, I noticed I hardly had any $left on my card, and had but even paid for HALF OF MY BILLS FOR JULY 2019, YET. Pulled to the transaction history on my card only too find out SOME THIEVING *** had withdrawn...
View full review
Author
Cons
  • Saves as above
  • Customer service
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Review #1580095 is a subjective opinion of poster.
0 comments
2.0
Details
The month of June a food delivery service app...Menulog, located in Australia...thought I am such a nice person to have food delivered to someone 17 TIMES which amounted to over $250 in charges. Ok, it’s obvious that it wasn’t me. Don’t you think DE would have flagged...
View full review
Author
Pros
  • When i first got it worked great
  • Most of the time no problems
  • At first they were on the ball
Cons
  • Didnt care i had no food until paid back
  • Being in financial distress because of direct express
Reason of review
My account was robbed
Loss
$500
Preferred solution
Full refund
Review #1587602 is a subjective opinion of poster.
18 comments
1.3
Details
I have tried to contact them. Your new card will be delivered on.tuesday 10/24 . But didn't send me the tracking number of ups . I would like it delivered to the front door of. 484 E 314 willowick, oh 44095. By noon if possible I also need confirmation of the...
View full review
Anonymous
#1714161

Need my tracking num

Author
Location
Minneapolis, Minnesota
Reason of review
Poor customer service
Review #1118660 is a subjective opinion of poster.
0 comments

Direct Express - Tracking number

1.0
Details
I have been hung up on 3x today after being on hold for 1 hr and 30 min
View full review
Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1582859 is a subjective opinion of poster.
0 comments
1.0
Details
I have an obvious case of fraud where a $1800 purchase was made on MY card in the Middle East! Direct Express has refused to speak to me about it. They denied my claim in less than 24 hours claiming I authorized the transaction! No appeal, no rational explanation, no...
View full review
Author
Cons
  • Fraud
  • Customer servive
  • Lack of security extremely poor customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1588578 is a subjective opinion of poster.
0 comments
1.0
Details
If my stolen money that was stolen off my direct express card in March isn't replace to me and the fraud department actually does something about it I will get whoever I can to show me how to file a class action lawsuit against your company I see that not only me but...
View full review
Author
Review #1559866 is a subjective opinion of poster.
4 comments
1.0
Details
Direct Express - Poor customer service
I was scammed off my direct express debit card dec 31,2018 and jan 1,2019 i reported it right away to direct express they said even with a police report and reporting it to them i still may not get my money back that theres not much direct express can do to help i...
View full review
Cynthia C
#1633430

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express. W...

Author
Location
Lincoln, Rhode Island
Reason of review
Order processing issue
Review #1439742 is a subjective opinion of poster.
0 comments

Direct Express - An employee used my information to change my address

1.3
Details
An employee used my information to change my address, cancel my card and send a new card to a different address 4 times. Then Directexpress charged me every time they sent out a new card totaling $62. I called, each time, to correct the problem and even I could not change my address because it has to be done through U.S. Social Security and yet it was changed by DirectExpress and never changed at Social Security. Clearly an inside job. Most of the first people to answer their phones cannot understand the problems or know anything about how to fix them.
View full review
Author
Cons
  • All
Reason of review
Internal Fraud
Loss
$10000
Preferred solution
Full refund
Review #1588934 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

Latest Question

Direct Express Questions
0 comments

Direct Express - Not good

1.0
Details
I lost my card so they sent me another one.on the 10th day i called them and they said they would send me another one.got the first one the next day and tried to activate it and they told me the card was canceled and my new one had been expedited 2 day.this was friday and said it would be here tuesday.its not in my mailbox and i was charged $14.95 and $4.50 for a new card.you SUCK.if anybody knows of a different place to get my money thru please let me know.
View full review
Author
Pros
  • Most of the time no problems
Cons
  • Horrible service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Review #1582362 is a subjective opinion of poster.