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1.0
Details

Update by user Jun 17

If you have made contact with any attorney which has or is representing victims of the Direct Express program, and the attorney cannot take your case, I suggest you hire an individual attorney for yourself and refer that attorney to Franklin Lemond (Atlanta) or Ronald...

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87 comments
merow9657
#1755751

they stole from me also Direct Express are nothing but thieves and liars

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Review
#1183764 Review #1183764 is a subjective opinion of poster.
Cons
  • Abuse of customers by fraud department
  • Lack of transparency
  • Violation of fdic consumer protection law 6500
Reason of review
abuse of customer, violation of law
Preferred solution
change the secretive structure of Direct Express, and stop abusing retirees. A public lawsuit will be nice.
Tags
  • Direct Express Ssi
  • Illegally Withholding Funds
1.0
Details
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind

Update by user Oct 08

guess we cant reply to pissed consumer email got this so post everything here also when is my video going to be posted that you did on me. my email came back as Address not foundYour message wasn't delivered to noreply@pissedconsumer.com because the address couldn't be...

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1 comment
merow9657
#1749688

You will never see it this Direct Express is a thief stole $350.00 from me 3 months ago as the cops found out they are in on theses scams.SHUT DIRECT EXPRESS DOWN A FRAUD COMPANY THAT'S NOT A BANK.oH YEA THEY WILL REMOVE YOUR POST FROM HERE AS THEY DID MINE AND A LOT OTHERS THEY DONT WANT PEOPLE TO KNOW HAT THEY ARE THIEVES AND CAN NOT BE TRUSTED.BASTARDS THEY ARE TO STEAL FROM ME A CANCER AND DISABLE....Sheriff told me to sue Direct Express so i sue its going to be millions not hundreds since they made my health worse.Direct Express is a FRAUD and your dam right i am mad cause theses thieves are gettig away with it and theses sites we post on dont do a thing for us.

Review
#1644638 Review #1644638 is a subjective opinion of poster.
Pros
  • Money was stolen and they closed my case
Cons
  • Being in financial distress because of direct express
Reason of review
Problems with payment
Loss
$175
Preferred solution
Full refund
Tags
  • Scam

Direct Express - Activate my card

1.0
Details
Direct Express - Activate my card
I got my replacement card today. I have been trying since 2pm to activate it, it is now 6:45pm. Each time I sat on hold, and each time it started to ring the call disconnected. This is absolutley ridiculous!!
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1 comment
RealEmu739
#1757859

They have ALL my money and I've been trying for 3 days to reach them

Review
#1671279 Review #1671279 is a subjective opinion of poster.
Pros
  • How quickly my card came
Cons
  • Hold times when calling
Reason of review
Poor customer service
Preferred solution
Be able to activate my card

Direct Express - Need to speak to someone about fraud

1.0
Details
Direct Express - Need to speak to someone about fraud
I have been trying to reach directexpress customer service for 3 days now. This is the 3rd time I have had issues but this time my account is frozen and I don't know why and can't reach directexpress at all in the meantime I can't even access my account or get ANY HELP AT ALL. I'm 63 disabled VIOLATED and HELPLESS!!!!!!!
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Review
#1672597 Review #1672597 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Abuse of customers by fraud department
Reason of review
Poor customer service
Loss
$761
Preferred solution
Full refund
Tags
  • No Customer Service Available
  • Violated And Helpless
1.0
Details
Direct Express - Horrid Customer Service

Update by user Sep 04

I would like to correct this happened July 14th not August 8th. 8/08 is when I tried to follow up on claim. So it has been almost 60 days fir a simple reverse fraudulent unauthorized chatge.

Original review posted by user Sep 04

A company charge a fraudulent amount to my card 99.00, supposedly their annual...
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Review
#1644849 Review #1644849 is a subjective opinion of poster.
Cons
  • Fraud on my account and no refund
  • All of the above
  • Poor custoner service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund
Tags
  • Customer Service Was Dreadful
  • Get Rid Of Direct Express

Direct Express - I would like to have my refund back

5.0
Details
Direct Express - I would like to have my refund back

Update by user Oct 01

I sent a picture of my bill of my DirecTV AT&T I have no no longer have service with them please I would like to have my refund thank you and have a blessed day

Update by user Oct 01

The took it off to day I don't have know directt tv service and they charge me

Original review posted by user Oct 01

Hi yes my name is Jamie Griffin and I am asking for my refund back from AT&T thank you very much
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Review
#1669244 Review #1669244 is a subjective opinion of poster.
Pros
  • Need refund
Cons
  • Customer servive
Reason of review
Money was tookn off my card
Loss
$453
Preferred solution
Full refund
Tags
  • Need A Refund

Direct Express - Took 400 of my account for no reason

1.3
Details
Direct Express - Took 400 of my account for no reason
Got charge for something I did not purchase
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Review
#1668659 Review #1668659 is a subjective opinion of poster.
Pros
  • Charges 13 dollars for 2day delievery 4 days still no card
  • I would like to recoup my money
Cons
  • Inflexible internal rules need own statements for the past year
  • Not enough employees and does not prompt customer service
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Tags
  • Direct Express Fraud
  • Direct Express Scam
1.0
Details
Direct Express - Fraud

Update by user Sep 10

I have been on hold with direct express for at least a total of 24 hours in the last month.. Talk to someone then put me on hold over and over again....

Original review posted by user Sep 10

in August 2019. I had six on authorized charges on my account. I was able to get three of them refunded by the...
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Review
#1649968 Review #1649968 is a subjective opinion of poster.
Pros
  • Convience of opening account
Cons
  • Bad customer service
  • No fraud resolution
Reason of review
Problems with payment
Loss
$225
Preferred solution
Full refund
Tags
  • bad service
  • disputes
  • Direct Express Ssi
  • Get Rid Of Direct Express
1.0
Details
Direct Express - Poor customer service
I was scammed off my direct express debit card dec 31,2018 and jan 1,2019 i reported it right away to direct express they said even with a police report and reporting it to them i still may not get my money back that theres not much direct express can do to help i...
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4 comments
Cynthia C
#1633430

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express.

We are a group of disgruntled people who are tired of being robbed.

Make sure you contact your police department, identity theft.gov and FDIC. GOOD LUCK.

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Review
#1439742 Review #1439742 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions
1.0
Details
Do not get the direct express card
I noticed that there were several questionable transactions I didn't make on my direct express card 6/2017 I called the 1-800-741-1115 phone number on the back of my card ( customer service) and every time a prompt indicating that they were expirencing longer then...
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4 comments
FewCat488
#1669304

Shut up and grow a pair NEVER had any trouble your JUST to dam lazy

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Review
#1414888 Review #1414888 is a subjective opinion of poster.
Reason of review
Poor customer service