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Direct Express - Good luck with getting a person to talk and not have the call drop waiting an hour or more then they transfer you to another person who all of them ask the same questions to end up with no answer.

1.0
Details
The people once you get a hold of sometimes disrespectful no consideration of customer waiting on hold. The answering machine saids thank you for your patience while you hold. It’s horrible customer service I give them all a big 00000000 ‘s for the time they have wasted customer time. While they don’t care about anything. The direct express card is a fake joke. We have to make a fast move to a better bank to take care of many that need there money like me who has waited 4 months with no money to pay bills.
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Review
#1703630 Review #1703630 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • How fast my card came
  • When i first got the card it was good
Cons
  • Everything else
  • All of the above
  • Customer service impossible to get in touch with
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • No Tracking Information
  • Scam
  • No Proof

Direct Express - Horrid, a Nightmare, Impossible

1.0
Details
I have never in over % months gotten through to a website person. I need to reset my password and can't recall my last one so even with my correct ID and temporary password it will NOT allow me to reset. This customer service has no staff, PERIOD!
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Review
#1700395 Review #1700395 is a subjective opinion of poster.
Product
Direct Express Debit Card
Cons
  • Website customer service is always unavailable
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Direct Express - Horrible

1.0
Details
How can this company still be allowed to handle our money. My card stopped working on Nov.2 2019. Remind u its a new card just got on Oct.10 2019. Mighty strange it stopped working after i contacted BBB and wrote a complaint about these a&s holes and Comerica bank showed my real name on there also now ive been with out my money all weekend long. Had to borrow from Peter to pay Paul. Im done with them going to my bank. They deserve no stars
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Review
#1698885 Review #1698885 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • When i first got the card it was good
Cons
  • Now i would not recommend this card to anyone
Tags
  • No No Customer Service Available

Direct Express - Horrible card to have

1.0
Details
Tried to pay several bills online with direct express card keeps getting declined have the money was deposited on nov.1, 2019 called customer service waited over and hr still no resolution. Im not understanding this crap so now i have no money and noway to acess my money to buy anything
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Review
#1696800 Review #1696800 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Worked great until now
Cons
  • Call personal very in there ability to help consumers
Reason of review
Poor customer service
Loss
$800
Preferred solution
I want access to my funds
Tags
  • Violated And Helpless

Direct Express in Dallas, Texas - Sucks

1.0
Details
the only way. to speak to a human at Direct Express. is to call the customer service number and don't say anything don't push in any numbers do not put in your social security number. when I finally asked you what language you want select your language and then again pushing nothing and then it will transfer you to a human. immediately.
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2 comments
Anonymous
#1771414

Hey it worked I got completly through and resolved my issue so far.the first msg I wrote was at 11 some and I was done at 12pm. This really worked thanks alot to who ever wrote this comment

Anonymous
#1771392

This did work call was answered in about 15 mins or less, but still had to get transferred to another department hopefully they want hang up on me again fingers crossed will come back and update today is nov.2,2019 11:47 am

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Review
#1694191 Review #1694191 is a subjective opinion of poster.

Direct Express - Don't want to give me my money back

1.0
Details
I use a atm and some kind of way it copied my information and someone took everything off tge card i filed a police report and all still getting the run around
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Review
#1688937 Review #1688937 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$763
Preferred solution
Full refund

Direct Express - Dispute denied and was never investigated

1.0
Details
I filed a dispute in september against a company that kept my card information and process a payment without my athorization. I have used the card to make one time payments before but never gave permission for automatic payments or prior consent payment authorization. Because I used the card to make payment with the company before direct express denied my claim and told me they was investigating the claim. This is the worst card ever and something need to be done about the terrible customer service and the dispute process. I have also file complaint to the ftc and will be seeking legal action against this company.
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Review
#1687415 Review #1687415 is a subjective opinion of poster.
Product
Direct Express Debit Card
Cons
  • Way they talk to you on the phone
  • Slow move
  • Hold times when calling
Reason of review
Dispute not investigated
Loss
$327
Preferred solution
Full refund
Tags
  • Violated And Helpless

Direct Express - Haven't received my card yet

1.0
Details
Have not received my card.
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Review
#1687092 Review #1687092 is a subjective opinion of poster.
Cons
  • Difficult to contact
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Direct Express Ssi

Direct Express - Haven't received my card yet

1.0
Details
I called for a card with my married name and haven't received it yet
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Review
#1687084 Review #1687084 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Money was stolen and they closed my case
Cons
  • I need my money
  • No humans
  • Elderly and the disabled
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Direct Express Ssi

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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Direct Express in Honolulu, Hawaii - Mad as ***

1.0
Details
I have been trying for 2 weeks to get thru to Direct Express but I ALWAYS get told that the lines are busy call back later, Over a period of 2 months I have lost at least $95.00 I am retired and depend on this income, I am so mad fell violated.
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Review
#1683174 Review #1683174 is a subjective opinion of poster.