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Direct Express in Live Oak, Florida - Havnt been able to acess my money for5 days

2.0
Details
okay I lost my card for about 2 weeks ago I ordered a new card. They screwed up address I reorder a mother card for 2 day delivery it never came I called they said it won't be there till the 13 Oct 2 more weeks I said I need my money now so order another card 2day delivery well the card they said wouldn't be here till the 13 came yesterday they wouldn't activate they sorry you'll just have to wait
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Review
#1674756 Review #1674756 is a subjective opinion of poster.
Product
Direct Express Account

Direct Express in Midland, Texas - Put my money back in stop given it freely to unknown companys

1.9
Details
A135.26 just grow kegs in walked out my acc
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Review
#1670870 Review #1670870 is a subjective opinion of poster.
Service
Direct Express Money Transfer

Direct Express - Been charged unknown items

2.2
Details
Boost Mobile have been over charged for two months ,$100.00 rentbeforeowning 49.60 unknown item DTAFEE.COM 36.66 UNKNOW ITEM I NEED TO BE REFUNDING FOR THESES THREE ITEMS
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Review
#1670855 Review #1670855 is a subjective opinion of poster.
Pros
  • Convienance of the card
  • Whole package
Cons
  • Hundreds of complaints
  • Blocking legimate purchases
  • I need my check
Reason of review
Problems with payment
Loss
$135
Preferred solution
Full refund
Tags
  • What Customer Service
  • Customer Service Was Dreadful

Direct Express - To get card

1.8
Details
Continously busy or no one available.
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Review
#1668745 Review #1668745 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Lack of fees is nice
  • At first they were on the ball
  • No charges monthly and convenient
Reason of review
Poor customer service
Preferred solution
I need a new card. :-)

Direct Express - Ordered an expedited card, paid $13.50..2 days later still no card

2.4
Details

Update by user Oct 01

Called customer service due to their very high call volume my call can't be answered. I've tried several times.

Even the hearing impaired and international number. Nothing.

Original review posted by user Oct 01

So I check direct express.com, it still says mail pan. So I'm confused on why I paid $13.50. I was supposed to receive a tracking number, never got it. Which sucks. Supposedly USPS would drop it off. I checked the mail no card. So I'm waiting to see maybe if they meant ups instead. Either way I can't wait around all day . I lost it out of town, and I can't get back home without it.
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1 comment
Anonymous
#1775184

I had the same problem waiting on the 2 day. They said mine was mailed back cause they had the zip code off by one number.

So they are supose to mail me another one, hope it come tommrow like they said. I never got a tracking number either time

Review
#1668690 Review #1668690 is a subjective opinion of poster.
Service
Direct Express Shipping Service
Cons
  • There bs
  • Customer service impossible to get in touch with
Reason of review
Problem with delivery
Loss
$910
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • No Trace
  • What Customer Service
  • No Proof
Resolved
1.7
Details

Update by user Oct 18

Direct Express has replaced the stolen funds back into my account.

Original review posted by user Sep 01

Someone stole almost 900 dollars out of my account to purcase an iPhone. The person had it shipped to my home address with my name on it! I returned it right away, to the store in the return address. I...
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4 comments
Anonymous
#1744712

Please send me an email at scotts@oig.treas.gov and I will request the BFS and DE to review.

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Review
#1641972 Review #1641972 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Card is convenient to use at any retailer or atm
Cons
  • Terrible phone system
Reason of review
Poor customer service
Loss
$881
Preferred solution
Reopen the claim and contact Virgin Mobile's finance department and verify the funds have been returned so that they can process the refund on my behalf
Tags
  • Customer Service Was Dreadful

Wallet stolen faxed personal info direct express been calling for 30 days straight no answer

1.7
Details
Customer service is horrible 0 stars 33 days I have tried to talk to them always overloaded call back later day night do not matter can not get a person on the phone that's a dam shame for just trying to get a replaced card l have faxed them text them no response are they a scam company
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Review
#1639976 Review #1639976 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • Worked great until now
  • Good card
Cons
  • Customer service no good at all
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Was Dreadful

Direct Express - 30 days 4 a refund to process to my card from

2.1
Details
A store accidentally charged me 174.00 instead of the correct 17.40. Store Manager immediately processed refund, now direct express says it will likely be more than 30 days to process....like wtf?
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Review
#1615793 Review #1615793 is a subjective opinion of poster.
Cons
  • Being in financial distress because of direct express
Reason of review
Return, Exchange or Cancellation Policy
Loss
$174
Tags
  • SSD
  • Direct Express Fraud
  • Direct Express Ssi
1.8
Details
I lost my card. We had $200 left on the card and it was all the money we had. I tried calling the customer service number at least 20 times, probably more, over 3 days. When I press 3 for lost or stolen cards, it went to where it tells you your balance and last...
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Review
#1615679 Review #1615679 is a subjective opinion of poster.
Service
Direct Express Card Replacement
Pros
  • No fees
  • Card works in many places
Cons
  • Card does not work in many places
  • Terrible website where transferring money is concerned
  • Terrible phone system
Reason of review
Access/ activation issues
Loss
$199
Preferred solution
Fix the phone service and website so no one else has to endure this and go without their money for way more days than they should have to.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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2.0
Details
The month of June a food delivery service app...Menulog, located in Australia...thought I am such a nice person to have food delivered to someone 17 TIMES which amounted to over $250 in charges. Ok, it’s obvious that it wasn’t me. Don’t you think DE would have flagged...
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Review
#1587602 Review #1587602 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • At first they were on the ball
  • When i first got it worked great
  • Most of the time no problems
Cons
  • Being in financial distress because of direct express
  • Didnt care i had no food until paid back
Reason of review
My account was robbed
Loss
$500
Preferred solution
Full refund
Tags
  • Direct Express Fraud
  • No Monitoring