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Direct Express - Card stolen

3.4
Details
Somone stole my direct express card and I called to order a new one and turn the stolen one off so they can't use it but they asked for my card number on the front of the card but I can't remember it. So how can I turn the stolen one off an order a new one ?
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1 comment
Anonymous
#1772127

They are suppose to go by ur SS number if you have lost ur card everybody does not remember their card number. This company is whack!

Review
#1698618 Review #1698618 is a subjective opinion of poster.
Pros
  • No problems but one
Cons
  • Bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Customer Service Pore Helpfulness

Direct Express in Leavenworth, Kansas - Card not working

2.5
Details
Trying to pay bills online and card is declined. Money deposited in today
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2 comments
Anonymous
#1771382

Same here and its so embarrassing when ur card is declined and u kno you have money to pay. Direct Express is a joke and does not care about its customers

Anonymous
#1771376

Having the exact same problem, finally after hrs got through said it was computer error was transferred to another department was hung up on now I have no money to pay my bills

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Review
#1696925 Review #1696925 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Problems with payment

Direct Express - No card has arrived an Inga them take 17.50 for a expedite fee. I'm very upset.

3.0
Details
I have no cars deliverd and I had them take 17.50 for a expedite fee. I need my money returned to me because there is no card.
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Review
#1671195 Review #1671195 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Problem with delivery
Preferred solution
Full refund

Direct Express - Not good

3.0
Details
Last time they delivery my card to the wrong house
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Review
#1670591 Review #1670591 is a subjective opinion of poster.
Product
Direct Express Debit Card

Direct Express in Lockport, New York - Need a new master card.

3.0
Details
Hello my name is Michelle Patterson I just got my bank statement today I see there was some unknown people taking money out of my account. And unknown places. These unknown people been calling me. I need a new master card. I try calling but could not in touch with anybody. Please help me out.
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1 comment
StableGreyMouseLemur965
#1747788

US Direct Express will allow fraud and scammers to steal from you. They NEVER return the money. Please open a valid bank account so that your money is safe from this company and the people they allow to rob from you.

Review
#1652995 Review #1652995 is a subjective opinion of poster.
Reason of review
Poor customer service

Direct Express - I need my tracking number

3.0
Details
How do you get your tracking number for a replacement direct express card?
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Review
#1643455 Review #1643455 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • Having access to my benefits availablevia cell phone
  • Card is convenient to use at any retailer or atm
  • Good card
Cons
  • Card 4111
  • Customer service impossible to get in touch with
Reason of review
Poor customer service
Loss
$14
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Was Dreadful

Direct Express - Charge for error on their end

3.0
Details
They charged me for sending my card to another address when it was supossed to be expedited. I had to cancel it again and get it resent. They had the name and address of the person who stole the card to begin with. So they cancelled and resent again and charged me again for their error and that is wrong.
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Review
#1636888 Review #1636888 is a subjective opinion of poster.

Direct Express - Card delivery

2.6
Details
Im trying to track my direct express card cause i express shipped it to my gouse but i have not yet got it.
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Review
#1547364 Review #1547364 is a subjective opinion of poster.
Service
Direct Express Shipping Service

Direct Express - Total BS No Help

3.1
Details
My Monies drained over 4 months..IDK could be longer then anyone would bother looking further back. All the transaction's were made in Ohio at the same "PayPal" location. Mind you I've NEVER had a paypal acct. nor wanted one! I called just to find out he was a scammer himself!!! I let Direct Express know my whole ordeal, sent a new card, Paperwork was on it's way, June 19th I should receive it. "Y" it's been over a month already! Does this mean they will *** my acct. Once again. I think not!! Wtf
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Review
#1544931 Review #1544931 is a subjective opinion of poster.
Product
Direct Express Account
Pros
  • Whole package
  • How quickly my card came
Reason of review
RETURN MY MONEY! INVESTIGATE PAYPAL TOO!!!!!!!!!!!!!!!!!
Loss
$400
Preferred solution
Full refund

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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Direct Express - Not great

3.0
Details
Google YouTube premium took three months if payments even after I repeatedly told them to stop . I even had and sent emails of the conversation. I contacted D.E. they said they looked into it and they decided to put the 39.00 back on card then took it back off because it happend again and it happened without be permission. I am furious!!
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Review
#1500952 Review #1500952 is a subjective opinion of poster.
Service
Direct Express Customer Care