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Direct Express - My new card not woring

3.6
Details
My card id not operating
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Review
#1696103 Review #1696103 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Easy
Cons
  • Terrible phone system
Reason of review
Problems with payment

Direct Express in De Roan, Arkansas - To file a dispute

4.0
Details
I been calling for 3 days and no answer i need my money i got bills to pay
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1 comment
RealEmu739
#1757851

I've been calling for 3 days as well my account is frozen I can't get help from anyone and don't know what to do

Review
#1671811 Review #1671811 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$771
Preferred solution
Full refund

Direct Express - Track card

4.0
Details
I need to track my card to see when it is coming
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1 comment
StableGreyMouseLemur965
#1747789

This company will not help you track the card. They are terrible.

Review
#1652659 Review #1652659 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$759
Preferred solution
Kno when it's being delivered

Direct Express - I’m in the negatives and there nothing I can do about it

4.0
Details
I got charged at a restaurant and I went in the negatives . I can’t deposit any money in my direct express card . Only my benefits . There no way for me to get out of the negatives:( I’m stuck
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Review
#1528271 Review #1528271 is a subjective opinion of poster.
3.7
Details
O.K. after all of my initial story, I firmly believe that Direct Express has a mole. When the caller that called in to obtain my account balance sparked the temporary restriction on my account, how could the same number phone in on 1/23 and file a lost card shut down...
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2 comments
Cynthia C
#1646272

I truly believe that there is a fox in the hen house and he gobbling up most of the hens. We must stop him for he is taking from the poor, disabled, aged and veterans.

That fox is wily and feels that he is above approach. There is now a class action suit that you need to join. Please contact Jim Simms at jbsimms@erikpublishing.com.

Meanwhile open an account at a credit union or request a paper check from SSA here is the link-https://www.ssa.gov/deposit/EFT%20Waiver%20Form.pdf. Also report this problem to identitytheft.gov Good luck!

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Review
#1181929 Review #1181929 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • No charges monthly and convenient
Cons
  • Management
  • Not enough employees and does not prompt customer service
  • Customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • No Monitoring

Direct Express - Customer Care Review

4.3
Details
I have actually had decent financial dealings with Direct Express/ Comerica Bank. I will however add that getting in touch with customer service was a challenge. Once I did, they were helpful. I didnt recieve my new card within the time proximity told to me, but as long as you stay on top of things like that they are pretty helpful. Would have rather gotten my card much sooner, awful close to the expiration date.
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Review
#995830 Review #995830 is a subjective opinion of poster.
Service
Direct Express Customer Care

Direct Express - Review in Cards category from New Haven, Connecticut

3.9
Details
Oh my goodness ! I have never been treated so horribly by a customer service rep anywhere. I have worked in this field for many years. I'm not one to complain and I let way too much go when treated "not so nice" by a rep over the years. But the way I was just treated by "Lisa" at Direct Express was every kind of rude !!! I actually told her that I didn't think she liked her job very much !!! By me reacting so strongly to her treatment is completely out of character for me. I am livid !!!
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Review
#881575 Review #881575 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

4.4
Details
Took out 20.00 395.90 taken away 14 year tranaction posted lawsuit on shannon townsend ssn 434-06-7381
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Review
#781199 Review #781199 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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