Anonymous

To get my disability check deposited nd rushed to me

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I've tried calling you all for two days straight nd all in get is shut down bc I don't have an acct yet nd I have no other way to get my check deposited with anyone else unless I go thru you all so here's what I'm asking is you all contact me at 304 266 **** on Saturday afternoon around 1pm plz so we can get this settled nd I can get direct deposit set up nd nd I can get my SSDI on each scheduled day of the month nd not days later nd I need a card sent to me in the 2wks or less thank you I appreciate ur help
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Loss:
$100
Pros:
  • Honesty nd truth
Cons:
  • Dont think youur card being on time
  • Trying to get a hold of customer service they disconnect you

Preferred solution: An acct setup a new card shipped asap nd all needed info for direct deposit

Janice W Ymf

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Verified Reviewer
| map-marker Montclair, New Jersey

Need to speak with a human

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Tried several times to speak with a human. Account is being declined on everything I try to purchase. It is impossible to speak with someone. I get a recorded response to CALL BACK LATER! How much later? I've been calling for 2 days!
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User's recommendation: Add more employees

JESSICA B Uhq

Replacement card hasn't arrived yet and its been over 10 business working days

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BullshitI need my card. It should OF came in the mail already My SSI MONEY IS ALREADY ON CARD AND I GOTTA PAY MY RENT.. IM TWO DAYS LATE NOW. THIS IS BULL-SHIT
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Loss:
$954
Pros:
  • Free of fees
Cons:
  • Customer service is horrible

Preferred solution: Deliver product or service ordered

Janice W Ymf

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Verified Reviewer
| map-marker Montclair, New Jersey

When Will I get my card

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I want to speak with a person. The automated system did not answer my question. I need to speak with someone.
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Anonymous
map-marker Port Saint Lucie, Florida

Getting in to view my online statements

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I spent 2 hours on the phone with customer service one lady took all my information and said she was sending me to another department to get a onetime pass code. I was transferred and the lady said that she would delete my account and that l should get the latest app and register. I did all that and there is still a roadblock because l cannot recreate my user name and pass code. I am trying to view my online statements. I have had many user names Gigi0007 Gigi007 Reggie20 Reggie22. Only password l can remember is Joey2021$. Please let me know what username and password l can use to access my account
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Donaldo Jdx

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Verified Reviewer
| map-marker Van Nuys, California

Waiting for new card have not received it

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Hi I I am Lelia Jones and I have not received it my direct Express card at all I don't know what's going on but I am a victim of identity theft and someone do have my card and they receiving my benefits
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User's recommendation: Please help me out

Samantha F Rrs

Unauthorized purchase

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I had an unauthorized transaction. I want it taken off my card and a refund will be credited to my account
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Loss:
$30
Pros:
  • Instant access
Cons:
  • I want my money back
  • And talk to them about my refund

Preferred solution: Full refund

User's recommendation: Great but long time on phone to wait for customer service

Mark W Ash

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Verified Reviewer
| map-marker Lakeview, Oregon

Not answering the phone.

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I have waited on hold for over an hour. I have tried for three days. Only one song for the hold music, It's worse than a Hallmark store at Christmas time.
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Preferred solution: Let the company propose a solution

User's recommendation: Use someone else to handle your money.

Anonymous
map-marker Sunapee, New Hampshire

Its now 555pm. I have been trying to ger customer service since earlier today. I cant get live customer service for possible fraudulent activity.

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I ordered a new card I think the month before last. I had it sent to Brockton Mass before I reached my final destination in New Hampshire. I called to check my balance and check the activity. I couldnt! The automated service said my pin was wrong and was not getting my card number and social security number. I tried to use the direct express cite. That was not helpful. They said my ematl already existed not helping me. I'm too out done! On the phone, they wouldnt give me the status of a card they say was ordered, so I dont know if it was me or possible fraud.
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User's recommendation: make customer servtce more accessible on website and phone.

Latasha F Opm
map-marker Louisville, Kentucky

Got money missing e mail with drew

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Got a with drew that I did Mack I want my money put back on card it came e mail purchase I tick to someone last night they say too call back today
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Loss:
$70

Preferred solution: Full refund

Anonymous
map-marker Chattanooga, Tennessee

I didn't request a review

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No complaints here thank u I did. It request a review thank you for the concerns tho ....................
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Linda S Ukw

Lost card

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Need to cancel card and get a new one.Dont know if it was stolen or lost .It was in my pocket bookand now it's not there.909491****. Linda Shafer
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Loss:
$149
Pros:
  • Helpful appreciated and dependable
Cons:
  • Better security

Preferred solution: Deliver product or service ordered

User's recommendation: The account is easy to *** into I've been robbed a few times.

Resolved
William R Egk

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Verified Reviewer

Resolved: Need new card

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Updated by user Sep 02, 2021

Company fixed the issue and I have been provided with apology.

Original review Sep 02, 2021
Chip got broke won't read card anymore so had to get new card card broken can't use it anymore so go
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Pros:
  • How fast my card came
  • Payment time frame
  • I used to like them when they gave me my money
Cons:
  • Customer service is horrible

User's recommendation: Trying get new card

Anonymous
map-marker Houston, Texas

Card was missed placed or lost. Found after leaving restraunt lying on the ground by the front door of the building.

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Still have not received a replacement card. Anyone could have gotten my Direct Express Card number on it and I could be facing numerous charges in the future due to this card having been left without a change in number.
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Anonymous
map-marker Houston, Texas

Lost card was found but they were suppose to send me a new card. They have yet to fulfill their promises!

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HAVE NOT RECEIVED ANYTHING FROM DIRECT EXPRESS SINCE MY CONVERSATION WITH THEM. I AM TOTALLY PISSED.
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User's recommendation: Be careful using direct express to hey don't follow through with their promises.