My spouse died and while US Direct Express, aka Comerica Bank, sent me a small check from my spouse's account, they will not give me a statement, or indeed, even talk to me. Social Security told me they are no closer than a stranger in terms of accessing information about money already deposited in an individual's account.
The woman on the phone told me there was no one else I could speak to and no other phone number to call. In fact, she was unaware that they were administered by Comerica. She did not have their phone number or know who they were.
US Direct Express is astonishingly brazen. I have been told at various times that: 1. they cannot track the transfer that did not go into the correct account. 2. there is only one way to contact them and no supervisors. 3. I should 'trust' them.
Leaves me speechless.
Monetary Loss: $10000.