Direct Express - Status on my dispute of transaction

Ok first they don't awncer there phone I was on hold no kidding 4 *** hours my phone. Battery died an all I wanted was to dispute some charges but the lady I talked to was mean to me an didn't do wat I was asking her to do wa to just get my money back from T-Mobile an getting out no she cancelled my card had to make a report on why ? I don't know I didn't say my card was missused or stolen or anything like that but the company that took my money I canceled with them long ago an the still took money from direct auto pay after I canceled with them but no it's impossible| to get eny help from direct express iam going to get a real bank to deposit my money into not you ever again your customer service sucks beyond sucks lol of you who work there I'd fire every one of you for being lazy an in compartment bad bad service ppl