I have NEVER in my life ever dealt with such a shady company, I have been disputing charges on my card since April of last year the first time they denied me because they lost the paper work and the second time they denied me is because they said that i needed to prove that i contacted the other company for a refund, so needless to say i showed proof that this other company is saying that they didn't charge my credit card and that i need to get in contact with my card to dispute because they have no records of charges, well i been waiting for over almost a year mind u i called right before Christmas and they still said they were investigating it. That they have no time limit to make a decision, well i just called yesterday and they said they closed my case and they don't give 3 times to dispute, I have all the proof i need to get my money back 85$ and some change so i will be taking them to small claims court, these people are shady and a class action suit needs to be brought against them, if any one is interested let me know, I'm so done with this company, They are THIEF'S......
This person wrote the review because of poor customer service at Direct Express. Reviewer claimed that he or she lost $85 and wants Direct Express to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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