Well now, it appears even though direct express is not accredited by the BBB, Comerica Bank is responding to all of the complaints from the angry cardholders. They supply a small note personally addressed to each individuals' concerns or problems and it appears to be written by the vice president of Comerica bank.
She replies with different phone numbers and also states if you are to contact them or they will contact you.Most of what I was reading the responses from her are within a week and according to BBB, the customer satisfaction rating is over 95%.
I just don't know why she isn't over here too. Anyways to get satisfaction, head to the BBB website!