What to do if Direct Express refuses to help you... The next step
Update by user Oct 15
my case is still not resolved
Update by user Apr 25
there is no update, I received notification they are trying to resolve by May 5, 2017 And my complaint to FICA has been forwarded to the Consumer Protection. So in the future write to the Consumer Protection.
Original review posted by user Mar 25
I am writing a review for Direct Express prepaid debit for Government Benefits.I had read hundreds of dissatisfied consumers.
I had unauthorized activity on my card, my claim was denied. I provided a Notarized statement, police report, proof where I was when the charges occurred, a statement from three witnesses and still denied. Through research I found Direct express has hundreds maybe even thousands of complaints. To file a complaint there are two places to go.
I am here to provide this information for those who were treated like second class citizens due to the lack of customer service and Direct Express making the own rules. First you can file a complaint with FDIC (Federal Deposit Insurance Corporation) and attached proofs either online, fax or by mail. FDIC assists consumers with complaints by informing them of their rights under federal consumer protection laws and by reviewing the bank's actions to assess whether the bank has complied with such laws.
Second you can file a complaint for prepaid debit card on CFPB (Consumer Financial Protection Bureau) this one is quite easy and you can attach the necessary documents when filing online, super easy.I blocked out my claim number, but I am sure you get the idea.
Review about: Direct Express Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $945.
Preferred solution: Full refund.
I didn't like: Fraud claims, Hundreds of complaints.