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A year ago today for the second time someone has stolen and drained my mothers account. They took over $2k and seemed extremely annoyed that she wanted to dispute all of it.

We find out this time around the thieves ordered a new card and my moms was invalid. We are in the Seattle area and this happened in Georgia at Kroger with 5 cash back debit transactions and 2 $800 take withdrawals. Since none of our information was matching up cause they changed everything including the address we couldnโ€™t even get a hold of direct express customer service for about a half hour trying to punch in random numbers. We kept getting disconnected until finally we got a hold of someone.

Wtf is wrong with this bank. Since we ordered โ€œtoo manyโ€ cards because of this happening before they wanted to ding her $4 for a new card!!! Wtf!! No!

The lady says my mom will get it back with the dispute. How are we suppose to pay our bills? They give you a stupid *** time frame of 7 days including weekends to mail in your paperwork. So i have to wait for you to mail it out to me from Texas to Seattle fill it out and hope it gets to you by that time?

That makes no sense. They transferred us to the worse rep who asked me questions which i answered and the he back tracks his questions saying i donโ€™t need to tell him specific times even though he asked for them. Theyโ€™re so damn rude. I called the police and they told me i have to contact the FBI because this is too common with this bank!!!

Inside job or *** firewalls??? When my mom gets her new card we have to go to social security to activate it and then we will be going to BECU or Chase. Crap we will even go to Bank of a rip off.

I canโ€™t belive they did all of this Christmas Day and didnโ€™t even alert us like how they were suppose to. ***

Reason of review: Poor customer service.

Location: 2200 Big Town Blvd, Mesquite, TX 75149, USA

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GOING THROUGH THIS NOW, COMERICA AND DIRECT EXPRESS ARE ONE OF THE SAME, THEY HIRE OUT A CALL CENTER COMPANY TO HANDLE PRIVATE INFORMATION. ONE EMPLOYEE FIRED OVER S FRAUD INCIDENT/ 2 CARDS WHERE SENT OUT TO GA.

THEY ACCEPTED A SS CARD AND DRIVERS LICENSE IN MY NAME ( AS IF THEY WOULD KNOW WHAT ANY DRIVERS LICENSE IS SUPPOSED TO LOOK LIKE). CONTACTED FTC, BBB, SSA AND NOW A, INVOLVED IN A HEAVY GAME OF PING PONG.

THIS IS NEWS, NOT THE ONGOING POLITIAL *** ON THE NEWS. CNN WAKE UP AND REPORT HOW AMERICANS ARE LOSING HOMES, GOING WITHOUT MEDICATION, SUFFERING AND NOTHING IS GETTING DONE

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