Direct Express - Worst EVER!
No phone call lasted less than 45 minutes holding.
It is IMPOSSIBLE to get a human voice, EVER!
You have to go through every single option in order to try and get a human, if ever.
It took me 90 minutes on the phone to cancel my account with DE.
VERY SKETCHY COMPANY...pretty sure they will be defunct soon.
Have SS paid to a decnet bank, but NEVER to Direct Express. Their tone is that you are expecting waaay too much in any inquiry about your account.
All inquiries are electronic, and most questions are also.
Reason of review: Most things above. Direct Express is an incompetent, floundering company..
Direct Express Cons: Waiting time on phone, I hate direct express, Customer service.
Location: Greensboro, North Carolina
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Comments
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They are extremely shady. I'm still trying to get my STOLEN SS check back.
My address was changed and someone in Florida got my February benefits. They have lied about so much.
But I'm not giving up because that's money I worked for!!! SS shouldn't recommend them to anyone!!!